14 May 2025
Customers heap praise on first refurbished train in £23 million programme to modernise the Class 170 fleet
Refurbishment will improve customer experience with brand-new seats and tables and modern charging facilities
Other improvements include refurbished toilets, upgraded flooring, and a newly installed passenger information system
17 Apr 2025
Nottingham Forest in the FA Cup semi-final and London Marathon mean more people travelling.
Essential engineering work means East Midlands Railway (EMR) and Thameslink trains all using high level platforms at St Pancras and EMR will run a limited service.
Queuing systems will be in place at stations and trains are expected to be full and standing.
15 Apr 2025
EMR unveils newly refurbished Class 170 train
First train in £23 million programme to modernise the 170 fleet
Refurbishment will improve customer experience with brand-new seats and tables and modern charging facilities
Other improvements include refurbished toilets, upgraded flooring, and a newly installed passenger information system
31 Mar 2025
EMR awarded White Ribbon UK accreditation
The operator will deliver an action plan over the next three years to embed the charity’s values
03 Mar 2025
EMR has launched a children’s book to celebrate the 200th anniversary of the modern railway and mark World Book Day 2025
An Adventure Through Railway Past follows Miles' journey across EMR's network as he visits heritage locations
EMR is distributing 6,000 copies of the storybook to more than 70 schools across its network
EMR employees will be hosting over 25 live readings of the book at primary schools as part of World Book Day
A braille version of the book has also been created working in partnership with the Royal National Institute of Blind People
11 Jun 2025
EMR worked with Headway Derby to develop travel support card
Free cards are a handy aid for customers to quickly communicate their needs to staff
Cards are available to order through EMR's website or Customer Service Centre
10 Jun 2025
EMR has created more Accessibility Maps to help better inform customers of key facilities
Maps were created to help customers understand key accessibility information
Created using feedback from members of EMR's Accessibility Panel
New station maps were created for Chesterfield, Derby, Leicester, Sheffield and London - amongst others
Maps are available via EMR's website, at stations or from the Customer Service Centre
06 Jun 2025
Digital ticketing trials will start from the end of the summer across Yorkshire and the East Midlands
Passengers can now sign up to one of the 4,000 places available
Demonstrates government action to overhaul ticketing and get more people onto our railways as part of our Plan for Change