News

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Calling all schools: Join EMR's Rail Safety Pathways Program today!

  • EMR launches a new rail safety scheme aimed at schools
  • Participating schools will have access to a range of resources
  • The scheme is in partnership with Network Rail
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A love letter to Sheffield: EMR launches competition to win Standing at the Sky’s Edge Musical Tickets

  • Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
  • Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
  • Prize includes free 1st Class return tickets to London from Sheffield 
  • EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time
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Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART

  • More than 575,000 travel on Luton Airport Express in the last year 
  • Fare price, speed and convenience have proven very popular with travellers 
  • Growth of 52 per cent more than year before the service linked up with the Luton DART 
  • More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 
SPICY CHICKEN PEPPER FOCCCIA BANNER

EMR introduces new sandwiches, snacks and wraps to its First Class menu

  • EMR launches new Spring food menu for First Class customers
  • It sees EMR partner with The Soho Sandwich Company
  • Fresh selection includes focaccia signature sandwiches, wraps and vegan options
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

EMR Regional: Auto-announcements improve customer information

  • Auto-announcements introduced on EMR Regional routes 
  • Announcements provide consistent and important information 
  • Introduction allows staff member on board more time to assist customers  
East Midlands Railway

Rail strikes: Customers warned of significant disruption

  • EMR unable to run any services on Friday, 5 April, due to industrial action by ASLEF 
  • On Saturday, 6 April, EMR will be operating an amended timetable between Liverpool Lime Street and Sheffield
  • Strikes are part of a programme of industrial action affecting 18 train companies 
  • Overtime ban between Thursday, 4 and Saturday, 6 April, and between Monday, 8 and Tuesday, 9 April.
  • Customers are advised to check their full journey, including first and last trains, before travelling.
Community Rail Awards

EMR and partners scoop community rail accolades

  • EMR and partners awarded three prizes at Community Rail Awards 
  • Routes of Remembrance, Longton Station Adopters and Beds & Herts Community Rail Partnership win accolades 
Gold standard

EMR first train operator to be awarded Diversity and Inclusion Gold Standard

• EMR awarded Gold Standard accreditation for Diversity and Inclusion
• First train company in the country to achieve Gold Standard
• EMR praised for its employee run Network Groups, use of data and strong Diversity and Inclusion (D&I) strategy

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Travelling with us this Easter? Here are the things to remember

  • EMR issuing advice to customers who are travelling over the Easter Period 
  • Intercity and Connect services likely to be busier than normal due to closure of West Coast Mainline 
  • New queuing systems will be in place at St Pancras International - with reservations taking priority 
  • Customers recommended to allow extra time for their journey
Luton Airport Express

The Big Regional Refurb: EMR announce start of £60 million project to revamp regional fleet

  • £60 million programme to revamp EMR's Connect and Regional fleet has begun
  • Programme will see Class 360, Class 158 and Class 170 trains refurbished 
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Customers invited to Nottingham station to learn how to use digital tickets

  • EMR staff will be available to demonstrate how to use digital products
  • Free event will take place at Nottingham station on Friday, March 22 from 10:00 until 15:00
  • Customers will be shown how to download the EMR app, buy digital tickets and use smartcards