News
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EMR partners with brain injury charity to create travel support card
- EMR worked with Headway Derby to develop travel support card
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
New EMR Accessibility Maps help customers navigate stations easier
- EMR has created more Accessibility Maps to help better inform customers of key facilities
- Maps were created to help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- New station maps were created for Chesterfield, Derby, Leicester, Sheffield and London - amongst others
- Maps are available via EMR's website, at stations or from the Customer Service Centre
Your chance to try simpler train tickets in Yorkshire and the East Midlands this September
- Digital ticketing trials will start from the end of the summer across Yorkshire and the East Midlands
- Passengers can now sign up to one of the 4,000 places available
- Demonstrates government action to overhaul ticketing and get more people onto our railways as part of our Plan for Change
All Aboard for learning: EMR rolls out big discounts for school trips
- EMR is inviting schools across the region to take advantage of its specially discounted group
- Schools can save up to 50% compared to equivalent adult fares
- EMR has a dedicated team available to support teachers through the booking process
Scoop a seaside bargain: Get to Skegness from Nottingham for less than the price of fish and chips
- EMR advising customers from Nottingham to book their trip to Skegness in advance and get a seaside bargain
- More than 5,900 Advance Single tickets up for grabs at £8.90
- Customers who book in advance also get priority boarding
EMR rail replacement buses to operate during level crossing upgrade work in Lincolnshire
- Leicester – Grimsby/Cleethorpes services will terminate at Lincoln, with rail replacement buses operating beyond Lincoln
- No trains will operate between Cleethorpes and Barton-on-Humber. A replacement bus service will serve all stations along this route
- Measures in place from Saturday, 31 May and Sunday, 8 June
- Customers advised to allow extra time to complete their journeys
Skegness Summer: EMR shares top tips to enjoy a seaside trip this year
- Tips for day-tripper's, those who want to travel light and those who are taking bedding
- Recommendations shared for sunny and rainy days and how to save money
Getting There Greener: EMR improves Sheffield station air quality with taxi rank ventilation upgrade
- EMR project to improve air quality at Sheffield station yields promising results
- New ventilation shows a reduction of 35 per cent in nitrogen dioxide emissions
- Project part of EMR's wide Getting There Greener strategy
EMR and LNER join forces to share top tips for Wembley bound Blades fans
- EMR and LNER share top tips for Blades fans travelling to Wembley
- Engineering works mean that the Midland Main Line will be closed between Bedford and London St Pancras International
- The quickest route for Blades fans travelling from Sheffield to London on Play Off Final weekend is now via Doncaster
- Fans should also consider travelling with EMR on Friday 23 May or Monday 26 May instead
Epic days out by train: Grimsby children's drawings to star on ITV
- School children from Grimsby will see their drawings on television after they were chosen for an EMR advert
- Children from Yarborough Academy’s Oak Class were asked to draw Miles – EMR’s mascot – going on an epic day
- Advert highlights offers available to families - including kids under five travelling for free
Pedal and Go: Sheffield Station’s revamped cycle hub supports greener journeys
- Newly refurbished cycle hub at Sheffield Station has been opened
- EMR has invested £71,700 to enhance the hub, with a further £7,500 kindly provided by the Railway Heritage Trust
- Offers secure parking for up to 452 bikes across two levels
- Designated spaces specifically for family bikes, cargo bikes, and cycles designed for accessibility needs
- Also features CCTV, fob access, a lift, and a customer information screen
"I got a little shock because it's very fancy" - Customers praise new refurbished train
- Customers heap praise on first refurbished train in £23 million programme to modernise the Class 170 fleet
- Refurbishment will improve customer experience with brand-new seats and tables and modern charging facilities
- Other improvements include refurbished toilets, upgraded flooring, and a newly installed passenger information system