News
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Reminder: The Greatest Gathering: EMR shares top tips for those attending or enthusiasts wanting to enjoy the event
- EMR has shared top tips for people attending the Greatest Gathering or for those wanting to share the fun
- Best route to the event from the station shared
- Customers should expect services to busy and are advised to allow extra time to make their journey
- Customers asked to use the Derby station underpass - which has been revitalised and now features new local artwork and railway history boards
- Don't have tickets to The Greatest Gathering? Consider a platform ticket and be part of the fun or head to the free railway themed event at Derby's new Market Hall
Reminder: Major bridge project in August will mean no EMR services northwest of Sheffield for 21 days - starting this Saturday
- A major project to replace a bridge in Stockport will mean no EMR services running northwest of Sheffield for 21 days from Saturday 2 to Friday 22 August
- EMR services which usually run between Norwich and Liverpool Lime Street will instead run between Norwich and Sheffield only
- Sheffield–Manchester/Liverpool and Sheffield–Stockport customers can use tickets on other operators at no extra cost; trains skip Stockport
- Rail Replacement buses will also run between Sheffield and Manchester Piccadilly to supplement other operator's train services
Skegness Summer: EMR release heat map to help customers travel at the quietest times this summer
- EMR has shared a seat availability guide to help customers plan their journey to Skegness this summer
- The guide highlights the times of day to avoid for those seeking a quieter service
- Top tips are also included, such as advice on travelling light and guidance for those bringing bedding
- Recommendations are provided for both sunny and rainy days, along with suggestions on how to save money on your trip.
EMR partners with charity to improve travel for autistic people
- EMR has worked with the National Autistic Society to train staff
- The staff training was designed to foster a more supportive environment for autistic customers
- Operator now putting training into practice and have been praised for recently supporting a customer
New community space near Alfreton Station taking shape with help from EMR's Community fund
- EMR Community Fund Awards Grant to Help Create Event Space Near Alfreton
- Terminus Park will provide valuable outdoor community space for local events and education
- The site will also include a display area for historic artefacts from London St Pancras Station – helping to explain the area's historic role in constructing parts of the iconic London landmark.
Getting There Greener: EMR delivers low carbon upgrades at Chesterfield Station
- Chesterfield station receives £70,000 green energy investment
- Station now fully lit by LEDs and powered by state-of-the-art heat pump
- Work part of EMR's Getting There Greener strategy
Pay As You Go: 200 people sign up in 10 days to EMR’s new digital ticketing trial
- More than 200 customers sign up to new Pay As You Go trial with EMR
- Trial will run between Leicester, Derby and Nottingham
- Using GPS-based technology, the system tracks journeys via mobile and automatically charges the best-value fare
EMR and Great Central Railway partner to deliver realistic, hands-on driver training
- Driver Apprentices learn key skills using trains at Grand Central Railway
- The training experience enriched since the GCR added two Class 153 units to its fleet
- Training provides a experience that cannot be replicated by standard driver simulators
EMR partners with brain injury charity to create travel support card
- EMR worked with Headway Derby to develop travel support card
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre