News
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EMR partners with charity to improve travel for autistic people
- EMR has worked with the National Autistic Society to train staff
- The staff training was designed to foster a more supportive environment for autistic customers
- Operator now putting training into practice and have been praised for recently supporting a customer
New community space near Alfreton Station taking shape with help from EMR's Community fund
- EMR Community Fund Awards Grant to Help Create Event Space Near Alfreton
- Terminus Park will provide valuable outdoor community space for local events and education
- The site will also include a display area for historic artefacts from London St Pancras Station – helping to explain the area's historic role in constructing parts of the iconic London landmark.
Getting There Greener: EMR delivers low carbon upgrades at Chesterfield Station
- Chesterfield station receives £70,000 green energy investment
- Station now fully lit by LEDs and powered by state-of-the-art heat pump
- Work part of EMR's Getting There Greener strategy
Pay As You Go: 200 people sign up in 10 days to EMR’s new digital ticketing trial
- More than 200 customers sign up to new Pay As You Go trial with EMR
- Trial will run between Leicester, Derby and Nottingham
- Using GPS-based technology, the system tracks journeys via mobile and automatically charges the best-value fare
EMR and Great Central Railway partner to deliver realistic, hands-on driver training
- Driver Apprentices learn key skills using trains at Grand Central Railway
- The training experience enriched since the GCR added two Class 153 units to its fleet
- Training provides a experience that cannot be replicated by standard driver simulators
EMR partners with brain injury charity to create travel support card
- EMR worked with Headway Derby to develop travel support card
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
New EMR Accessibility Maps help customers navigate stations easier
- EMR has created more Accessibility Maps to help better inform customers of key facilities
- Maps were created to help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- New station maps were created for Chesterfield, Derby, Leicester, Sheffield and London - amongst others
- Maps are available via EMR's website, at stations or from the Customer Service Centre
Your chance to try simpler train tickets in Yorkshire and the East Midlands this September
- Digital ticketing trials will start from the end of the summer across Yorkshire and the East Midlands
- Passengers can now sign up to one of the 4,000 places available
- Demonstrates government action to overhaul ticketing and get more people onto our railways as part of our Plan for Change
All Aboard for learning: EMR rolls out big discounts for school trips
- EMR is inviting schools across the region to take advantage of its specially discounted group
- Schools can save up to 50% compared to equivalent adult fares
- EMR has a dedicated team available to support teachers through the booking process