News

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EMR Regional and Connect: EMR’s Family Saver returns for Christmas

  • Families can save up to 42% on selected journeys with EMR’s Family Saver ticket this festive season.
  • Groups of up to two adults and four children can travel together for a single fixed fare on selected EMR Connect and Regional services.
  • From festive days out to visiting friends and relatives, families can make the most of the Christmas holidays for less.
  • Families travelling from St Pancras International to Luton Airport can also save 42% on selected EMR Connect journeys, with tickets starting at £20 for a family of up to two adults and four children, including the DART.
East Midlands Railway

Shaping tomorrows railway: EMR announces plans for pioneering apprenticeship pilot

  • EMR to launch new GBR Rail Foundation Apprenticeship.
  • Programme will be open to young people aged 17 to 25, providing the opportunity to gain practical workplace experience alongside structured learning.
  • Participants will develop skills and knowledge across a wide number of industry areas. 
East Midlands Railway

Exciting opportunity at Derby station as prime retail unit becomes available

  • An opportunity to set up a new business at Derby station has become available.
  • The new unit would be ideal for grab-and-go businesses, such as pastry, drinks or sandwich retailers.
  • The unit is in a prominent position on the main concourse.
  • The new space provides an opportunity to serve the station’s 4.1 million-plus annual customers.
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Changing tracks: Dedication and resilience earn EMR Senior Conductor top apprenticeship award

  • EMR is celebrating after an apprentice scoops a prize at this year's Derbyshire and Nottinghamshire Apprenticeship Awards.
  • Daisy Madgwick, a Senior Conductor, was named the Intermediate Apprentice of the Year.
  • Judges were also impressed by her consistent ability to demonstrate exceptional customer service, compassion and professionalism.
East Midlands Railway

EMR invests £100,000 in station toilets to benefit blind and partially sighted customers

  • EMR is investing around £100,000 to refurbish toilet facilities at five stations at Sleaford, Spalding, Beeston, Newark Castle and Kettering will be refurbished.
  •  New RoomMate audio technology will beinstalled which is designed to help blind and partially sighted visitors to navigate and use the space independently.
  • At Kettering station a reconfigured baby change facility will also serve as a private space for nursing mothers.
  • All refurbished facilities will follow Colostomy UK’s Stoma Friendly Toilet guidelines.
Important Service Update-1

Reminder: EMR to increase Intercity timetable to 96% from 19 October

  • EMR to take the next step towards restoring its full Intercity timetable.
  • Intercity services will increase from 92% to 96% of the planned timetable from Monday, 19 October.
  • Further services restored for customers travelling between Sheffield, Nottingham and London St Pancras.
  • Additional weekday and weekend services return, providing greater choice and flexibility for customers.
  • EMR thanks customers for their patience while it continues to work with Hitachi Rail to improve fleet performance and reliability.
East Midlands Railway

Lincoln station staff recognised for their support of visually impaired passengers

  • Lincoln & Lindsey Blind Society presents EMR with its Members' Choice Award.
  • Award recognises EMR's commitment to welcoming, inclusive travel for visually impaired passengers.
  • Members singled out Lincoln station's helpful staff, well-maintained accessible facilities and easy-to-navigate spaces.
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World Car Free Day: EMR launches new tourism map for greener days out

  • East Midlands Railway and the East Midlands Combined County Authority have launched a new tourism map
  • The map brings together key attractions across the East Midlands and shows how they can be reached using public transport
  • The map is available via EMR's website
  • The maps launch coincides with World Car Free Day 
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EMR reaches 25-train refurbishment milestone in £60m fleet transformation

  • EMR has now completed refurbishment of 25 trains across its EMR Regional and EMR Connect fleets
  • Milestone includes 10 Class 158s, 12 Class 170s and three Class 360s
  • £60 million investment programme is delivering more comfortable, practical and accessible journeys for customers
Luton Airport Express

EMR launches Family Saver ticket on Regional and Connect services for October half term, with savings up to 42%

  • Family Saver ticket available during October half term with savings up to 42% for certain journeys.
  • Groups of up to two adults and four children can travel together for a single fixed fare on certain Connect and Regional services.
  • Families heading for a seaside getaway can use the ticket to travel to popular destinations including Skegness and Cleethorpes.
  • For those looking to escape the British weather altogether, the Family Saver can also help families jet off for a half-term holiday with tickets from St Pancras International to Luton Airport available with a 42% saving.
DPAYG

EMR’s Digital Pay As You Go trial extended for a further 12 months after reaching 27,000 journeys

  • Pioneering Digital Pay As You Go trial extended by another 12 months 
  • More than 27,000 journeys have been made since its launch
  • Trial runs between Leicester, Derby and Nottingham.
  • Using GPS-based technology, the system tracks journeys via mobile and automatically works out the correct fare.