News
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EMR warn customers to be vigilant of fake social media accounts following uptick of scammers
- Spammers and fraudsters are creating fake EMR customer help accounts
- 14 X accounts identified and reported since August
- Customers advised to be careful and double check they are official before engaging with them
Christmas 2024: Vital engineering works to allow the introduction of EMR's new fleet will significantly affect services over festive period
- Customers travelling between Saturday, 21 and Sunday, 29 December urged to check their journeys in advance
- Journey times will be significantly longer with rail replacement buses and amended timetables in place
- No EMR services will run between London St Pancras and Bedford - in both directions
- Customers travelling north from London will need to take a train from London Euston to Milton Keynes
- Customers travelling south to London St Pancras will transfer to rail replacement buses, which will operate between Bedford and Milton Keynes. From there, customers can continue their journey into London Euston via the West Coast Main Line
- As usual there will be no services at all on Christmas Day and Boxing Day
EMR launch more Secret Fare journeys: Including Leicester to London for as little as £12
- EMR has increased the number of Secret Fare journey options available to customers
- Fare aimed at customers who have flexible schedules
- Get from Loughborough to London or Leicester to London for as little as £12
- Travel from Skegness to Nottingham from £7
EMR announces updates to its mobility scooter policy
- EMR has updated its mobility scooter policy to better accommodate a wider range scooters
- Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
- Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
- Foldable scooters can be carried as luggage without a permit
EMR's new free Wi-Fi service: Connecting customers at 97 stations
- 97 stations across region to get free Wi-Fi access
- The service also features 'Friendly Wi-Fi' to filter illegal or harmful content, to help protect children and families
Pssst did you know that more than 500 passengers have already taken advantage of EMR's Secret Fare?
- Hundreds of customers use new fare and save up to 50 per cent on the cost of an average advance single ticket price
- Fare aimed at customers who have flexible schedules
- Secret fare allows customers to travel Nottingham to London or Derby to London for as little as £12
EMR celebrates first East Coast Pride with special Rainbow Train
- Rainbow Pride Livery 'Let’s Roll with Pride' applied to Class 170 train
- Stronger Together Employee Network sponsoring first East Coast Pride event in Skegness
First look inside EMR’s new Aurora Bi-mode fleet
- EMR release new photos of their new Intercity fleet interior
- Hitachi built trains include brand new seat designs, air conditioning, WiFi, power sockets and passenger information screens
Customers invited to Lincoln station to learn how to use digital tickets
- Customers invited to Lincoln station to learn how to use digital tickets
- EMR staff will be available to demonstrate how to use digital products
- Free event will take place at Lincoln station on 6 September, 10am to 2:30pm
- Customers will be shown how to download the EMR app, buy digital tickets and use smartcards
Exciting opportunity at Corby station as concourse retail unit becomes available
- Location perfect for café, shop or takeaway
- Unit in prominent position on main concourse
- Modern environment benefitting from footfall to London, Kettering and Luton Airport
Travelling on August Bank Holiday Weekend? This is what you need to know
- EMR issues advice to customers as services expected to busy due to vital improvement works on East Coast Main Line taking place from late Saturday night through to early Monday morning
- LNER and Great Northern customers advised to use rail replacement buses
Exciting opportunity at Sheffield station as prime platform retail unit becomes available
- Location perfect for café, takeaway or shop
- Unit in prominent position on Platform five
- Busy platform serves trains to Manchester, London and Edinburgh