News
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Package for Sandy: EMR hand out 240 products since launch of period dignity scheme
- Train company provided 240 free sanitary products to customers since August
- Customers can ask staff for them or use the phrase ‘Package for Sandy’ at the supervisor’s office to be given a pack discreetly
- Sanitary products are all carbon-neutral and designed to reduce plastic waste
EMR recognised as a Top Employer 2024
- Eighth consecutive year it has secured certification
- Certification awarded to outstanding employers committed to people-oriented practice
A micro pub, speciality retail or convenience store: EMR is seeking tenants for retail units in exciting multi-million Skegness station redevelopment
- EMR seeking tenants for new retail space in exciting multi-million station revamp
- Space could suit many different businesses
- Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year
Customer information screens: EMR begins roll out of interactive versions
- Interactive screens offer accessibility and local information - such as onward travel options and tourist information
- Sheffield, Lincoln, Long Eaton, Loughborough, Market Harborough and Wellingborough first to get new screens
- New screens will help customers better access and understand information during disruption
EMR and Partners shortlisted in National Awards
- Community Rail Awards celebrate the work of staff and volunteers to support local communities
- EMR, working with local partners and communities, is shortlisted for seven categories
- Winners are due to be announced in March
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
Rail strikes reminder: EMR services between Liverpool and Norwich expected to be exceptionally busy on Friday
- Strike action by ASLEF affecting other operators will mean EMR's Liverpool - Norwich route will be exceptionally busy
- Customers will likely face extended journey times
- EMR plans to run a normal timetable on its other regional and intercity routes
TikTok fare dodger: Boastful evader caught and fined
- Fare evader who made TikTok videos boasting about not buying ticket has been caught and fined
- Fraudulent traveller prosecuted under the Regulation of Railways Act and fined £773
- She now has a criminal record
Train driver strikes reminder: EMR services disrupted by latest round of industrial action
- EMR unable to run any services on Saturday, December 2, due to industrial action by the ASLEF union
- Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes
- Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
- EMR expecting to run normal timetable on 1, 4, 5, 6, 7 and 9 December - customers should check for journey updates
EMR warn customers to be vigilant of fake social media accounts
- Spammers and fraudsters are creating fake EMR customer help accounts
- 17 X, formerly known as Twitter, accounts identified and reported this month alone
- Customers advised to be careful and double check they are official before engaging with them
Spirit of Christmas: EMR team up with sandwich supplier to support children's charity
- Spirit of Christmas campaign will see money from sandwich sales donated to children's charity
- Money will be used to support Meals and More
- The charity supports children who have limited access to food provision and activity during school holidays