News

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170 FOAK

EMR joins forces with tech firm on groundbreaking safety project

  • EMR collaborates with tech firm to trial groundbreaking monitoring software 
  • Project funded by Department for Transport (DfT) and Innovate UK's First of Kind scheme
  • New approach allows more efficient and safer working at depots 
2-Compartment-on-the-Wall

Package for Sandy: EMR hand out 240 products since launch of period dignity scheme

  • Train company provided 240 free sanitary products to customers since August 
  • Customers can ask staff for them or use the phrase ‘Package for Sandy’ at the supervisor’s office to be given a pack discreetly
  • Sanitary products are all carbon-neutral and designed to reduce plastic waste
Top employers 2024

EMR recognised as a Top Employer 2024

  • Eighth consecutive year it has secured certification
  • Certification awarded to outstanding employers committed to people-oriented practice
Skegness - Taxi Rank-2

A micro pub, speciality retail or convenience store: EMR is seeking tenants for retail units in exciting multi-million Skegness station redevelopment

  • EMR seeking tenants for new retail space in exciting multi-million station revamp 
  • Space could suit many different businesses 
  • Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year 
Interactive Sheffield screen close up

Customer information screens: EMR begins roll out of interactive versions

  • Interactive screens offer accessibility and local information - such as onward travel options and tourist information
  • Sheffield, Lincoln, Long Eaton, Loughborough, Market Harborough and Wellingborough first to get new screens
  • New screens will help customers better access and understand information during disruption
East Midlands Railway

EMR and Partners shortlisted in National Awards

  • Community Rail Awards celebrate the work of staff and volunteers to support local communities
  • EMR, working with local partners and communities, is shortlisted for seven categories 
  • Winners are due to be announced in March
East Midlands Railway

Customers urged to double check timings of EMR Christmas services

  • Customers urged to double check their journey details over the festive period
  • Some services will finish early and start later than normal - including on Christmas Eve
  • As usual, no services will run on Christmas Day or Boxing Day 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
East Midlands Railway

Rail strikes reminder: EMR services between Liverpool and Norwich expected to be exceptionally busy on Friday

  • Strike action by ASLEF affecting other operators will mean EMR's Liverpool - Norwich route will be exceptionally busy 
  • Customers will likely face extended journey times
  • EMR plans to run a normal timetable on its other regional and intercity routes 
East Midlands Railway

TikTok fare dodger: Boastful evader caught and fined

  • Fare evader who made TikTok videos boasting about not buying ticket has been caught and fined 
  • Fraudulent traveller prosecuted under the Regulation of Railways Act and fined £773 
  • She now has a criminal record 
East Midlands Railway

Train driver strikes reminder: EMR services disrupted by latest round of industrial action

  • EMR unable to run any services on Saturday, December 2, due to industrial action by the ASLEF union
  • Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
  • Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
  • EMR expecting to run normal timetable on 1, 4, 5, 6, 7 and 9 December - customers should check for journey updates
East Midlands Railway

EMR warn customers to be vigilant of fake social media accounts

  • Spammers and fraudsters are creating fake EMR customer help accounts 
  • 17 X, formerly known as Twitter, accounts identified and reported this month alone
  • Customers advised to be careful and double check they are official before engaging with them