News
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Following in his father's footsteps: EMR pays tribute to driver through son's achievement
- EMR commemorates the legacy of Darren Gunn by celebrating his son Owen's achievement as an apprentice driver
- Darren sadly passed away in 2021 due to complications connected with COVID-19.
- The ceremony was held at a bench dedicated to Darren outside Rickman House in Derby
A love letter to Sheffield: EMR launches competition to win Standing at the Sky’s Edge Musical Tickets
- Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
- Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
- Prize includes free 1st Class return tickets to London from Sheffield
- EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time
Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART
- More than 575,000 travel on Luton Airport Express in the last year
- Fare price, speed and convenience have proven very popular with travellers
- Growth of 52 per cent more than year before the service linked up with the Luton DART
- More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
EMR warn customers to be vigilant of fake social media accounts
- Spammers and fraudsters are creating fake EMR customer help accounts
- 17 X, formerly known as Twitter, accounts identified and reported this month alone
- Customers advised to be careful and double check they are official before engaging with them
Restart a Heart Day: EMR customers and staff learn vital skills at Derby station
- EMR customers and staff take part in Restart a Heart Day at Derby station
- Participants learn how to do CPR and use a defibrillator
Business bookings bounce back as firms choose EMR’s platform for best deal
- EMR sees a 60 per cent increase in bookings by firms choosing to use its travel platform
- Platform helps businesses find the most cost-effective fares and quickly book their rail travel
Rail strike reminder: No services on Wednesday
- No EMR services on Wednesday, October 4, due to industrial action
- Services also affected by overtime ban from Monday, October 2 to Friday, October 6
Package for Sandy: EMR launch customer period dignity scheme
- Train company to offer customers free sanitary products to customers
- Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
- Sanitary products are all carbon-neutral and designed to reduce plastic waste
Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1
- Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
- Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
- Customers are being advised to travel by rail only if absolutely necessary during strike action
- Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
- No services will run on Friday, September 1