News

• Customers travelling to this year’s Download Festival urged to plan ahead and travel light 
• Engineering work will affect services on routes to and from London St Pancras International over the festival weekend.
• Customers reminded to pack only what they can comfortably carry and should not attempt to board with wheelie bins full of alcohol or luggage trolleys 
• Customers returning from the festival will be able to use boot cleaning brushes provided at stations to help remove mud before boarding trains.

• New website tool allows access to a wide range of accessibility and language support tools
• Toolbar includes screen reading functionality, multiple reading aids, customisable styling option
• On-demand live translation feature also offers more than 100 languages - including 65 text-to-speech and styling options

• EMR has provided 45,000 school pupils lessons in rail safety 
• As part of Rail Safety Week it is urging more schools to sign up to the Rail Safety Pathway
• EMR will be holding three roadshows during Rail Safety Week - in Nottingham, Loughborough and Sleaford

● EMR is celebrating some of the great pubs and breweries near its stations on the Midland Mainline 
● It comes as the nation marks Beer Day Britain 
● Raise a glass with EMR, support your local and say cheers to beer

• EMR calling for the public's help after three reckless acts on railway tracks 
• Four shopping trolleys hit by trains near Peartree
• Acts endanger lives but also lead to trains being damaged, delayed, and services being cancelled

• EMR commemorates the legacy of Darren Gunn by celebrating his son Owen's achievement as an apprentice driver
• Darren sadly passed away in 2021 due to complications connected with COVID-19.
• The ceremony was held at a bench dedicated to Darren outside Rickman House in Derby 

• Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
• Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
• Prize includes free 1st Class return tickets to London from Sheffield 
• EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time

• More than 575,000 travel on Luton Airport Express in the last year 
• Fare price, speed and convenience have proven very popular with travellers 
• Growth of 52 per cent more than year before the service linked up with the Luton DART 
• More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

• Spammers and fraudsters are creating fake EMR customer help accounts 
• 17 X, formerly known as Twitter, accounts identified and reported this month alone
• Customers advised to be careful and double check they are official before engaging with them

• EMR customers and staff take part in Restart a Heart Day at Derby station 
• Participants learn how to do CPR and use a defibrillator