News
19 items found, showing page 1 of 2
EMR warn customers to be vigilant of fake social media accounts
- Spammers and fraudsters are creating fake EMR customer help accounts
- 17 X, formerly known as Twitter, accounts identified and reported this month alone
- Customers advised to be careful and double check they are official before engaging with them
Restart a Heart Day: EMR customers and staff learn vital skills at Derby station
- EMR customers and staff take part in Restart a Heart Day at Derby station
- Participants learn how to do CPR and use a defibrillator
Business bookings bounce back as firms choose EMR’s platform for best deal
- EMR sees a 60 per cent increase in bookings by firms choosing to use its travel platform
- Platform helps businesses find the most cost-effective fares and quickly book their rail travel
Rail strike reminder: No services on Wednesday
- No EMR services on Wednesday, October 4, due to industrial action
- Services also affected by overtime ban from Monday, October 2 to Friday, October 6
Package for Sandy: EMR launch customer period dignity scheme
- Train company to offer customers free sanitary products to customers
- Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
- Sanitary products are all carbon-neutral and designed to reduce plastic waste
Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1
- Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
- Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
- Customers are being advised to travel by rail only if absolutely necessary during strike action
- Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
- No services will run on Friday, September 1
Rail strikes: EMR services significantly reduced on 20 and 22 July
- On Thursday, 20 July and Saturday, 22 July, many of EMR's routes will be reduced to one train an hour
- Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
- Between Monday, 17 July, and Saturday, 22 July, there will also be a number of train cancellations due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
- Customers are being advised to travel by rail only if absolutely necessary
Rail strike reminder: No services tomorrow or Saturday, 3 June and services significantly reduced on Friday
- No services on Wednesday, 31 May and Saturday, 3 June
- Services will be significantly reduced on Friday, 2 June and majority trains will only run between 0730 - 1830
- On Friday, 2 June, intercity trains will start from Derby, rather than Sheffield due to engineering works
- Customers are being advised to travel if only absolutely necessary and understand how return trip is affected
Engineering works begin this weekend: Sheffield Wednesday and Barnsley fans advised to expect longer journeys and extremely busy services
- Essential work will take place on the Midland Mainline from Saturday, 27 May to Sunday, 11 June
- Intercity service from Derby and Sheffield to London reduced to one train an hour
- Barnsley and Sheffield Wednesday football fans should expect extremely busy services and longer journeys
- Queuing systems will be place on Monday at London St Pancras and Sheffield to manage fan numbers
- Rail replacement buses will operate on the Derwent Valley Line between Derby and Matlock