19 items found, showing page 1 of 2

East Midlands Railway

EMR warn customers to be vigilant of fake social media accounts

  • Spammers and fraudsters are creating fake EMR customer help accounts 
  • 17 X, formerly known as Twitter, accounts identified and reported this month alone
  • Customers advised to be careful and double check they are official before engaging with them
Restart a Heart 1

Restart a Heart Day: EMR customers and staff learn vital skills at Derby station

  • EMR customers and staff take part in Restart a Heart Day at Derby station 
  • Participants learn how to do CPR and use a defibrillator 
Class 222

Business bookings bounce back as firms choose EMR’s platform for best deal

  • EMR sees a 60 per cent increase in bookings by firms choosing to use its travel platform
  • Platform helps businesses find the most cost-effective fares and quickly book their rail travel
Services By Strike

Rail strike reminder: No services on Wednesday

  • No EMR services on Wednesday, October 4, due to industrial action 
  • Services also affected by overtime ban from Monday, October 2 to Friday, October 6

Package for Sandy: EMR launch customer period dignity scheme

  • Train company to offer customers free sanitary products to customers
  • Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
  • Sanitary products are all carbon-neutral and designed to reduce plastic waste
EXTC00445 Strike Graphics - 26AUG 1-2 SEP 2023-V2

Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1

  • Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
  • Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary during strike action
  • Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
  • No services will run on Friday, September 1 
Services By Strike

Rail strikes: EMR services significantly reduced on 20 and 22 July

  • On Thursday, 20 July and Saturday, 22 July, many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Between Monday, 17 July, and Saturday, 22 July, there will also be a number of train cancellations due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
Services By Strike

Rail strike reminder: No services tomorrow or Saturday, 3 June and services significantly reduced on Friday

  • No services on Wednesday, 31 May and Saturday, 3 June
  • Services will be significantly reduced on Friday, 2 June and majority trains will only run between 0730 - 1830
  • On Friday, 2 June, intercity trains will start from Derby, rather than Sheffield due to engineering works
  • Customers are being advised to travel if only absolutely necessary and understand how return trip is affected
Class 222

Engineering works begin this weekend: Sheffield Wednesday and Barnsley fans advised to expect longer journeys and extremely busy services

  • Essential work will take place on the Midland Mainline from Saturday, 27 May to Sunday, 11 June
  • Intercity service from Derby and Sheffield to London reduced to one train an hour 
  • Barnsley and Sheffield Wednesday football fans should expect extremely busy services and longer journeys 
  • Queuing systems will be place on Monday at London St Pancras and Sheffield to manage fan numbers 
  • Rail replacement buses will operate on the Derwent Valley Line between Derby and Matlock