News

22 items found, showing page 1 of 2

STAND23 Q4 011 Paid Social Assets-1080x1080

A love letter to Sheffield: EMR launches competition to win Standing at the Sky’s Edge Musical Tickets

  • Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
  • Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
  • Prize includes free 1st Class return tickets to London from Sheffield 
  • EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time
Luton Airport Express cropped-2

Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART

  • More than 575,000 travel on Luton Airport Express in the last year 
  • Fare price, speed and convenience have proven very popular with travellers 
  • Growth of 52 per cent more than year before the service linked up with the Luton DART 
  • More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
East Midlands Railway

EMR warn customers to be vigilant of fake social media accounts

  • Spammers and fraudsters are creating fake EMR customer help accounts 
  • 17 X, formerly known as Twitter, accounts identified and reported this month alone
  • Customers advised to be careful and double check they are official before engaging with them
Restart a Heart 1

Restart a Heart Day: EMR customers and staff learn vital skills at Derby station

  • EMR customers and staff take part in Restart a Heart Day at Derby station 
  • Participants learn how to do CPR and use a defibrillator 
Class 222

Business bookings bounce back as firms choose EMR’s platform for best deal

  • EMR sees a 60 per cent increase in bookings by firms choosing to use its travel platform
  • Platform helps businesses find the most cost-effective fares and quickly book their rail travel
Services By Strike

Rail strike reminder: No services on Wednesday

  • No EMR services on Wednesday, October 4, due to industrial action 
  • Services also affected by overtime ban from Monday, October 2 to Friday, October 6
2-Compartment-on-the-Wall

Package for Sandy: EMR launch customer period dignity scheme

  • Train company to offer customers free sanitary products to customers
  • Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
  • Sanitary products are all carbon-neutral and designed to reduce plastic waste
EXTC00445 Strike Graphics - 26AUG 1-2 SEP 2023-V2

Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1

  • Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
  • Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary during strike action
  • Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
  • No services will run on Friday, September 1