News
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Collaboration in Bloom: EMR funds Hucknall station biodiversity project
- EMR has launched a new project to enhance biodiversity at Hucknall station
- The initiative is being delivered in partnership with Derbyshire Wildlife Trust and the Robin Hood Line Community Rail Partnership
- It includes the introduction of bespoke planters designed to support pollinators and native wildflowers.
- Volunteers, school groups, and local organisations will support the delivery of key elements of the work.
- The project forms part of EMR’s wider Getting There Greener strategy.
EMR partners with brain injury charity to create travel support card
- EMR worked with Headway Derby to develop travel support card
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
New EMR Accessibility Maps help customers navigate stations easier
- EMR has created more Accessibility Maps to help better inform customers of key facilities
- Maps were created to help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- New station maps were created for Chesterfield, Derby, Leicester, Sheffield and London - amongst others
- Maps are available via EMR's website, at stations or from the Customer Service Centre
Sheffield station's Cycle Hub: EMR urges customers to retrieve bikes before April 27
- Bikes left at Sheffield station's Cycle Hub were removed so refurbishment could take place
- Despite efforts to alert customers many bikes still remain uncollected
- Owners have until April 27 to collect them or they will be donated to charity
EMR launches children's book to celebrate 200 years of rail and World Book Day
- EMR has launched a children’s book to celebrate the 200th anniversary of the modern railway and mark World Book Day 2025
- An Adventure Through Railway Past follows Miles' journey across EMR's network as he visits heritage locations
- EMR is distributing 6,000 copies of the storybook to more than 70 schools across its network
- EMR employees will be hosting over 25 live readings of the book at primary schools as part of World Book Day
- A braille version of the book has also been created working in partnership with the Royal National Institute of Blind People
Simpler, Smoother, Speedier: Better facilities and a more convenient experience as EMR upgrades London St Pancras International
- EMR has opened a new Travel Centre and Assistance Lounge at London St Pancras International
- New centre serves as a one-stop shop for all ticketing and travel enquiries
- EMR has also increased the number of ticket gates at the station speeding up the boarding and exiting process
Rails of Sheffield to open new store in city's station
- Rails of Sheffield to open new store at the city's station
- Store to be situated close to the taxi rank and will offer a range of railway products
- Set to open next month
EMR to close access to platforms via Nottingham station's footbridge to validate the benefits identified in recent pilot
- Access to platforms via Nottingham station's footbridge will be closed next month
- A recent pilot showed a significant increase in revenue during the footbridge closure—equating to a possible £1.1m per year
- There was also a significant improvement in safety and security at the station—including three suicidal interventions
- The right of way connecting the two streets will be maintained, as will access to the tram
- Customers will need to use the main entrance of the station and are advised to leave extra time to reach their platform
- The closure will be regularly reviewed
EMR create Accessibility Maps to help better inform customers of key facilities
- New Accessibility Maps help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- Maps available via website, at stations or from the Customer Service Centre
Christmas 2024: EMR issues top tips for those travelling between Dec 21 and Dec 29
- EMR has compiled a list of top tips for customers planning to travel over the festive period
- The tips relate to travelling during engineering works affecting services between 21 and 29 December
- A number of video guides have been produced to help customers navigate stations and connections
EMR use noughties classic to highlight speed and convenience of Luton Airport Express
- EMR's new advert highlights how fast customers can get to London Luton Airport from London St Pancras
- Campaign hopes to dispel the myth that it takes over an hour to get to the airport
- Advert reworks noughties classic So Solid Crew's 21 seconds
New Intercity timetable provides quicker Sunday services for those travelling between South Yorkshire, the East Midlands and London
- 12 Sunday morning services will see significant journey time improvements of between nine and 28 minutes
- Changes will benefit both northbound and southbound travellers
- Faster services will offer even greater convenience for those travelling between South Yorkshire, the East Midlands, and London