News
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EMR partners with brain injury charity to create travel support card
- EMR worked with Headway Derby to develop travel support card
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
New EMR Accessibility Maps help customers navigate stations easier
- EMR has created more Accessibility Maps to help better inform customers of key facilities
- Maps were created to help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- New station maps were created for Chesterfield, Derby, Leicester, Sheffield and London - amongst others
- Maps are available via EMR's website, at stations or from the Customer Service Centre
Sheffield station's Cycle Hub: EMR urges customers to retrieve bikes before April 27
- Bikes left at Sheffield station's Cycle Hub were removed so refurbishment could take place
- Despite efforts to alert customers many bikes still remain uncollected
- Owners have until April 27 to collect them or they will be donated to charity
EMR launches children's book to celebrate 200 years of rail and World Book Day
- EMR has launched a children’s book to celebrate the 200th anniversary of the modern railway and mark World Book Day 2025
- An Adventure Through Railway Past follows Miles' journey across EMR's network as he visits heritage locations
- EMR is distributing 6,000 copies of the storybook to more than 70 schools across its network
- EMR employees will be hosting over 25 live readings of the book at primary schools as part of World Book Day
- A braille version of the book has also been created working in partnership with the Royal National Institute of Blind People
Simpler, Smoother, Speedier: Better facilities and a more convenient experience as EMR upgrades London St Pancras International
- EMR has opened a new Travel Centre and Assistance Lounge at London St Pancras International
- New centre serves as a one-stop shop for all ticketing and travel enquiries
- EMR has also increased the number of ticket gates at the station speeding up the boarding and exiting process
Rails of Sheffield to open new store in city's station
- Rails of Sheffield to open new store at the city's station
- Store to be situated close to the taxi rank and will offer a range of railway products
- Set to open next month
EMR to close access to platforms via Nottingham station's footbridge to validate the benefits identified in recent pilot
- Access to platforms via Nottingham station's footbridge will be closed next month
- A recent pilot showed a significant increase in revenue during the footbridge closure—equating to a possible £1.1m per year
- There was also a significant improvement in safety and security at the station—including three suicidal interventions
- The right of way connecting the two streets will be maintained, as will access to the tram
- Customers will need to use the main entrance of the station and are advised to leave extra time to reach their platform
- The closure will be regularly reviewed
EMR create Accessibility Maps to help better inform customers of key facilities
- New Accessibility Maps help customers understand key accessibility information
- Created using feedback from members of EMR's Accessibility Panel
- Maps available via website, at stations or from the Customer Service Centre
Christmas 2024: EMR issues top tips for those travelling between Dec 21 and Dec 29
- EMR has compiled a list of top tips for customers planning to travel over the festive period
- The tips relate to travelling during engineering works affecting services between 21 and 29 December
- A number of video guides have been produced to help customers navigate stations and connections
EMR use noughties classic to highlight speed and convenience of Luton Airport Express
- EMR's new advert highlights how fast customers can get to London Luton Airport from London St Pancras
- Campaign hopes to dispel the myth that it takes over an hour to get to the airport
- Advert reworks noughties classic So Solid Crew's 21 seconds
New Intercity timetable provides quicker Sunday services for those travelling between South Yorkshire, the East Midlands and London
- 12 Sunday morning services will see significant journey time improvements of between nine and 28 minutes
- Changes will benefit both northbound and southbound travellers
- Faster services will offer even greater convenience for those travelling between South Yorkshire, the East Midlands, and London
Temporary car park closures announced at Alfreton station to allow major accessibility upgrade work
- Alfreton station car park to be closed overnight for periods later this month
- Closure to allow major improvement works to take place
- Two new lifts will be installed as part of the Department for Transport's ‘Access for All’ scheme