News

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SPICY CHICKEN PEPPER FOCCCIA BANNER

EMR introduces new sandwiches, snacks and wraps to its First Class menu

  • EMR launches new Spring food menu for First Class customers
  • It sees EMR partner with The Soho Sandwich Company
  • Fresh selection includes focaccia signature sandwiches, wraps and vegan options
Class 222

Travelling with us this Easter? Here are the things to remember

  • EMR issuing advice to customers who are travelling over the Easter Period 
  • Intercity and Connect services likely to be busier than normal due to closure of West Coast Mainline 
  • New queuing systems will be in place at St Pancras International - with reservations taking priority 
  • Customers recommended to allow extra time for their journey
Virtual tours - Wellingborough

Accessible Journey Planning: EMR unveils more virtual tours of stations

  • New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
  • The tours allow customers to plan their journey through stations 
  • Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
  • Project informed by EMR's Accessibility Panel
Aurora 1

EMR's new intercity fleet: First reveal of Aurora's interiors

  • EMR unveil first glimpse of new Aurora interiors
  • Video explores features customers will enjoy when fleet enters into service 
  • Designers, suppliers and EMR staff provide insight into the process of creating comfortable and practical interiors 
CL222 Seat Refurb 2

Intercity seat refurbishment: More than 1,200 seats completed

  • Three million pound project which will see more than 5,400 seats refurbished is progressing well 
  • The project will deliver a great improvement for EMR customers
  • 25 of the 27 trains now include carriages with new seat covers and padding 
  • Refreshes fleet for its life after the Midland Main Line
Sign Solutions

EMR launches British Sign Language service to help deaf customers

  • Deaf customers will be able to get support by accessing British Sign Language service 
  • Service will allow customers to get information about their journey and answer any questions during disruption 
East Midlands Railway

Customers urged to double check timings of EMR Christmas services

  • Customers urged to double check their journey details over the festive period
  • Some services will finish early and start later than normal - including on Christmas Eve
  • As usual, no services will run on Christmas Day or Boxing Day 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
Services By Strike

Rail strikes: Customers warned of widespread significant disruption

  • EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
  • Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
  • Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

EMR Regional services receive boost in December timetable

  • Four weekday services between Nottingham and Crewe reinstated 
  • Two new services introduced between Peterborough and Lincoln on Saturday
  • New weekday Liverpool Lime Street – Nottingham service
  • Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fraudulent travellers beware: More than £600k recovered from fare evaders

  • More than 11,000 unpaid fares recovered
  • 2,033 fines progressed to court
  • EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 
222 seat refurb 2

Intercity seat refurbishment: Multi-million pound investment will see complete fleet improved

  • Three million pound project will see more than 5,500 seats refurbished 
  • Provides a great improvement for EMR customers and refreshes fleet for its life after the Midland Main Line
  • First improved units will be in service later this month 
  • Old seat materials will be recycled