News

31 items found, showing page 2 of 3

TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
Services By Strike

Rail strikes: Customers warned of widespread significant disruption

  • EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
  • Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
  • Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

EMR Regional services receive boost in December timetable

  • Four weekday services between Nottingham and Crewe reinstated 
  • Two new services introduced between Peterborough and Lincoln on Saturday
  • New weekday Liverpool Lime Street – Nottingham service
  • Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fraudulent travellers beware: More than £600k recovered from fare evaders

  • More than 11,000 unpaid fares recovered
  • 2,033 fines progressed to court
  • EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 
222 seat refurb 2

Intercity seat refurbishment: Multi-million pound investment will see complete fleet improved

  • Three million pound project will see more than 5,500 seats refurbished 
  • Provides a great improvement for EMR customers and refreshes fleet for its life after the Midland Main Line
  • First improved units will be in service later this month 
  • Old seat materials will be recycled 
Services Affected-1

Customers urged to check before they travel ahead of Midland Main Line engineering work

  • On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
  • A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
  • EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
  • Some EMR services in Lincolnshire may also be affected by Storm Babet 
Market Harborough - screens 1

Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project

  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption
EXTC00445 Strike Graphics - 26AUG 1-2 SEP 2023-V2

Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1

  • Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
  • Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary during strike action
  • Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
  • No services will run on Friday, September 1 
Services By Strike

Bank Holiday rail strike: EMR services significantly reduced on Saturday, 26 August

  • Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
  • Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary during strike action 
  • On Sunday 27 August, EMR's Intercity and Connect services are likely to be very busy due engineering works on the East Coast Mainline 
East Midlands Railway

National ticket office consultation extended

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

Services By Strike

Rail strikes reminder: EMR services significantly reduced on Thursday and Saturday

  • On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
Customer information screens-3

EMR to invest £1 million on new customer information screens

  • EMR launch project to install 166 information screens across stations in the East Midlands 
  • 25 interactive information screens will also be fitted 
  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption