News

• Pilot offers customers chance to visit Derby station to work through individual needs
• Appointments will be free and face-to-face 
• Scheme to run for six months in partnership with WelcoMe

• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline

• EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
• Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
• Strikes are part of a programme of industrial action affecting 18 train companies
• Customers are advised to check their full journey, including first and last trains, before travelling

• EMR launches new Spring food menu for First Class customers
• It sees EMR partner with The Soho Sandwich Company
• Fresh selection includes focaccia signature sandwiches, wraps and vegan options

• EMR issuing advice to customers who are travelling over the Easter Period 
• Intercity and Connect services likely to be busier than normal due to closure of West Coast Mainline 
• New queuing systems will be in place at St Pancras International - with reservations taking priority 
• Customers recommended to allow extra time for their journey

• New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
• The tours allow customers to plan their journey through stations 
• Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
• Project informed by EMR's Accessibility Panel

• EMR unveil first glimpse of new Aurora interiors
• Video explores features customers will enjoy when fleet enters into service 
• Designers, suppliers and EMR staff provide insight into the process of creating comfortable and practical interiors 

• Three million pound project which will see more than 5,400 seats refurbished is progressing well 
• The project will deliver a great improvement for EMR customers
• 25 of the 27 trains now include carriages with new seat covers and padding 
• Refreshes fleet for its life after the Midland Main Line

• Deaf customers will be able to get support by accessing British Sign Language service 
• Service will allow customers to get information about their journey and answer any questions during disruption 

• Customers urged to double check their journey details over the festive period
• Some services will finish early and start later than normal - including on Christmas Eve
• As usual, no services will run on Christmas Day or Boxing Day 

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

• EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9