News

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EMR Talk Cards Stammer

EMR TALK Cards prove popular with more than 500 being issued in the first six months

  • Free cards are a handy aid for customers to quickly communicate their needs to staff
  • Cards are available to order through EMR's website or Customer Service Centre
  • Two new cards launched, as well as digital downloads
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Customers invited to Leicester station to learn how to use digital tickets

  • Customers invited to Leicester station to learn how to use digital tickets
  • EMR staff will be available to demonstrate how to use digital products
  • Free event will take place at Leicester station on July 19, 10am to 3pm
  • Customers will be shown how to download the EMR app, buy digital tickets and use smartcards
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Business customers could save thousands using new corporate season ticket

  • New season ticket could save corporate customers thousands 
  • Customers can also buy tickets through EMR TRAX - an online booking platform
  • EMR TRAX includes number of other helpful features
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Save up to 50 per cent with EMR's new Secret Fare

  • New Secret Fare allows customers to save up to 50 per cent on the cost of an average advance single ticket price
  • Fare aimed at customers who have flexible schedules
  • Get from Nottingham to London or Derby to London for as little as £12  
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EMR teach more than 45,000 pupils about rail safety and urge further schools to get involved

  • EMR has provided 45,000 school pupils lessons in rail safety 
  • As part of Rail Safety Week it is urging more schools to sign up to the Rail Safety Pathway
  • EMR will be holding three roadshows during Rail Safety Week - in Nottingham, Loughborough and Sleaford
Beer Day Britain

Hop On, Hop Off: EMR celebrates Beer Day Britain by sharing pub crawl near stations

● EMR is celebrating some of the great pubs and breweries near its stations on the Midland Mainline 
● It comes as the nation marks Beer Day Britain 
● Raise a glass with EMR, support your local and say cheers to beer

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EMR's new intercity fleet: EMR documentary wins international award

  • EMR Aurora documentary wins international award
  • The video, which was created by Alchemy Films, won the Longform Documentary category at the Vega Awards
  • Episode explores features customers will enjoy when fleet enters into service
  • Designers, suppliers and EMR staff provide insight into the process of creating comfortable and practical interiors
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EMR trial face-to-face personalised service for customers with accessibility needs

  • Pilot offers customers chance to visit Derby station to work through individual needs
  • Appointments will be free and face-to-face 
  • Scheme to run for six months in partnership with WelcoMe
East Midlands Railway

Travelling with EMR this Bank Holiday Sunday? This is what you need to know

• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline

Strikes May

Rail Strikes: No EMR services on Wednesday, 8 May

  • EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
  • Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
  • Strikes are part of a programme of industrial action affecting 18 train companies
  • Customers are advised to check their full journey, including first and last trains, before travelling
SPICY CHICKEN PEPPER FOCCCIA BANNER

EMR introduces new sandwiches, snacks and wraps to its First Class menu

  • EMR launches new Spring food menu for First Class customers
  • It sees EMR partner with The Soho Sandwich Company
  • Fresh selection includes focaccia signature sandwiches, wraps and vegan options