News

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Scenic 222 Intercity (M360) - Medium

Save big on train travel: Advance Purchase sales surge 34 per cent in two years as more EMR customers plan ahead and save

  • EMR has seen a significant increase in the popularity of its Advance Purchase tickets
  • Journeys using Advance Purchase have increased by 34.1per cent 
  • EMR issues top tips for people thinking of buying Advance Purchase tickets 
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station cropped

December timetable change: Regional service boost for Crewe to Newark Castle route

  • December timetable changes will mean route extensions and more services on weekdays and Saturdays
  • Eight services added and two weekday services extended 
  • Another step forward to help support customers and communities across the regional network
Footbridge - Nottingham Station 1

All change at Nottingham station: EMR announce key changes to footbridge to tackle fare evaders

  • Footbridge which connects Station Street to Queen's Road will have access to platforms one to six closed 
  • The right of way connecting the two streets will be maintained, as will the access to the tram
  • Customers will need to use main entrance of station and are advised to leave extra time to reach their platform 
  • The changes are a pilot and are aimed at tackling fare evasion
  • They will take effect from Monday, October 28 
Mobility scooter

EMR announces updates to its mobility scooter policy

  • EMR has updated its mobility scooter policy to better accommodate a wider range scooters 
  • Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
  • Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
  • Foldable scooters can be carried as luggage without a permit
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EMR celebrates first East Coast Pride with special Rainbow Train

  • Rainbow Pride Livery 'Let’s Roll with Pride' applied to Class 170 train
  • Stronger Together Employee Network sponsoring first East Coast Pride event in Skegness
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EMR Summer Sale extended for another week: Save big on routes to London, Manchester, Norwich, and many more

  • Summer Sale tickets are now available to buy until Sunday, August 4 
  • Save big tickets to visit Sheffield, London, Manchester, Norwich, Liverpool plus many other destinations 
  • Tickets will be on a first-served basis and must be purchased in advance
Baby on board

EMR offers free 'Baby on Board' badges to support expectant mothers

  • EMR to offer free 'Baby on Board' badges 
  • Idea suggested by staff who work on the trains 
  • Provides a clear, respectful signal, helping to eliminate any discomfort and promote kindness
EMR Talk Cards Stammer

EMR TALK Cards prove popular with more than 500 being issued in the first six months

  • Free cards are a handy aid for customers to quickly communicate their needs to staff
  • Cards are available to order through EMR's website or Customer Service Centre
  • Two new cards launched, as well as digital downloads
Skegness Summer

Book in advance and scoop a summer Skegness bargain: Still thousands of £7.70 tickets still available

  • EMR advising customers from Nottingham to book their trip to Skegness in advance and get a seaside bargain
  • 3,500 Advance Single tickets up for for grabs at £7.70
  • Customers who book in advance also get priority boarding 
CL170 SoF Iss6 Fig2

Big Regional Refurb: EMR release first images of refurbishment plans

• EMR releases first conceptual images of Class 170 and Class 158 refurbishment
• £28.2 million project will provide more comfort and better facilities
• Work to be carried out by UK-based companies

Class 222 cropped

Business customers could save thousands using new corporate season ticket

  • New season ticket could save corporate customers thousands 
  • Customers can also buy tickets through EMR TRAX - an online booking platform
  • EMR TRAX includes number of other helpful features
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Skegness Summer: EMR shares top tips to enjoy a seaside trip this year

  • Tips for day-tripper's, those who want to travel light and those who are taking bedding
  • Recommendations shared for rainy days and how to save money