News

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EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

EMR Regional: Auto-announcements improve customer information

  • Auto-announcements introduced on EMR Regional routes 
  • Announcements provide consistent and important information 
  • Introduction allows staff member on board more time to assist customers  
Luton Airport Express

The Big Regional Refurb: EMR announce start of £60 million project to revamp regional fleet

  • £60 million programme to revamp EMR's Connect and Regional fleet has begun
  • Programme will see Class 360, Class 158 and Class 170 trains refurbished 
Virtual tours - Wellingborough

Accessible Journey Planning: EMR unveils more virtual tours of stations

  • New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
  • The tours allow customers to plan their journey through stations 
  • Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
  • Project informed by EMR's Accessibility Panel
DJI 0038-35

Save up to 34% when you travel together: EMR expand GroupSave ticket to Barton Line

  • EMR introduce new Groupsave ticket to Barton Line 
  • Customers can save up to 34% off adult ticket price when they travel in a group 
  • Children can travel for as little as £1 each as part of ticket offer 
  • Great way to see different attractions on the line 
Sign Solutions

EMR launches British Sign Language service to help deaf customers

  • Deaf customers will be able to get support by accessing British Sign Language service 
  • Service will allow customers to get information about their journey and answer any questions during disruption 
170 FOAK

EMR joins forces with tech firm on groundbreaking safety project

  • EMR collaborates with tech firm to trial groundbreaking monitoring software 
  • Project funded by Department for Transport (DfT) and Innovate UK's First of Kind scheme
  • New approach allows more efficient and safer working at depots 
Skegness - Taxi Rank-2

A micro pub, speciality retail or convenience store: EMR is seeking tenants for retail units in exciting multi-million Skegness station redevelopment

  • EMR seeking tenants for new retail space in exciting multi-million station revamp 
  • Space could suit many different businesses 
  • Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year 
East Midlands Railway

Customers urged to double check timings of EMR Christmas services

  • Customers urged to double check their journey details over the festive period
  • Some services will finish early and start later than normal - including on Christmas Eve
  • As usual, no services will run on Christmas Day or Boxing Day 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
Boston 23

Boston railway station transformation starts as phase 1 of the redevelopment begins today, 28 November

Work is beginning on phase 1 of the transformational redevelopment at Boston Railway Station.

Services By Strike

Rail strikes: Customers warned of widespread significant disruption

  • EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
  • Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
  • Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
Regional QR codes

Real-time updates a tap away at more EMR Regional stations

  • QR codes at regional stations will provide details on next three trains 
  • Codes will be placed on stickers in waiting rooms or platforms 
  • They will appear at stations across Nottinghamshire, Leicestershire, Derbyshire, and Lincolnshire