News
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EMR launches British Sign Language service to help deaf customers
- Deaf customers will be able to get support by accessing British Sign Language service
- Service will allow customers to get information about their journey and answer any questions during disruption
EMR joins forces with tech firm on groundbreaking safety project
- EMR collaborates with tech firm to trial groundbreaking monitoring software
- Project funded by Department for Transport (DfT) and Innovate UK's First of Kind scheme
- New approach allows more efficient and safer working at depots
A micro pub, speciality retail or convenience store: EMR is seeking tenants for retail units in exciting multi-million Skegness station redevelopment
- EMR seeking tenants for new retail space in exciting multi-million station revamp
- Space could suit many different businesses
- Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
Boston railway station transformation starts as phase 1 of the redevelopment begins today, 28 November
Work is beginning on phase 1 of the transformational redevelopment at Boston Railway Station.
Rail strikes: Customers warned of widespread significant disruption
- EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
- Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes
- Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
Real-time updates a tap away at more EMR Regional stations
- QR codes at regional stations will provide details on next three trains
- Codes will be placed on stickers in waiting rooms or platforms
- They will appear at stations across Nottinghamshire, Leicestershire, Derbyshire, and Lincolnshire
EMR Regional services receive boost in December timetable
- Four weekday services between Nottingham and Crewe reinstated
- Two new services introduced between Peterborough and Lincoln on Saturday
- New weekday Liverpool Lime Street – Nottingham service
- Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want
Fraudulent travellers beware: More than £600k recovered from fare evaders
- More than 11,000 unpaid fares recovered
- 2,033 fines progressed to court
- EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers
Customers urged to check before they travel ahead of Midland Main Line engineering work
- On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
- A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
- EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
- Some EMR services in Lincolnshire may also be affected by Storm Babet
Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption