News

• More than 130,000 regional Advance Purchase tickets sold on the Derby to Crewe and Nottingham to Lincoln routes
• Advance Purchase tickets allow travellers to save up to 60% on their journey
• EMR is exploring opportunities to introduce Advance Purchase fares on other regional routes

• EMR launches new wristbands to help customers with specific communication needs
• The wristbands come in five distinct designs and complement popular TALK cards
• Available free of charge via EMR's website or by contacting its Customer Service Centre

• EMR has seen a significant increase in the popularity of its Advance Purchase tickets
• Journeys using Advance Purchase have increased by 34.1per cent 
• EMR issues top tips for people thinking of buying Advance Purchase tickets 

• December timetable changes will mean route extensions and more services on weekdays and Saturdays
• Eight services added and two weekday services extended 
• Another step forward to help support customers and communities across the regional network

• Footbridge which connects Station Street to Queen's Road will have access to platforms one to six closed 
• The right of way connecting the two streets will be maintained, as will the access to the tram
• Customers will need to use main entrance of station and are advised to leave extra time to reach their platform 
• The changes are a pilot and are aimed at tackling fare evasion
• They will take effect from Monday, October 28 

• EMR has updated its mobility scooter policy to better accommodate a wider range scooters 
• Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
• Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
• Foldable scooters can be carried as luggage without a permit

• Rainbow Pride Livery 'Let’s Roll with Pride' applied to Class 170 train
• Stronger Together Employee Network sponsoring first East Coast Pride event in Skegness

• Summer Sale tickets are now available to buy until Sunday, August 4 
• Save big tickets to visit Sheffield, London, Manchester, Norwich, Liverpool plus many other destinations 
• Tickets will be on a first-served basis and must be purchased in advance

• EMR to offer free 'Baby on Board' badges 
• Idea suggested by staff who work on the trains 
• Provides a clear, respectful signal, helping to eliminate any discomfort and promote kindness

• Free cards are a handy aid for customers to quickly communicate their needs to staff
• Cards are available to order through EMR's website or Customer Service Centre
• Two new cards launched, as well as digital downloads

• EMR advising customers from Nottingham to book their trip to Skegness in advance and get a seaside bargain
• 3,500 Advance Single tickets up for for grabs at £7.70
• Customers who book in advance also get priority boarding 

• EMR releases first conceptual images of Class 170 and Class 158 refurbishment
• £28.2 million project will provide more comfort and better facilities
• Work to be carried out by UK-based companies