News

• New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
• The tours allow customers to plan their journey through stations 
• Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
• Project informed by EMR's Accessibility Panel

• EMR introduce new Groupsave ticket to Barton Line 
• Customers can save up to 34% off adult ticket price when they travel in a group 
• Children can travel for as little as £1 each as part of ticket offer 
• Great way to see different attractions on the line 

• Deaf customers will be able to get support by accessing British Sign Language service 
• Service will allow customers to get information about their journey and answer any questions during disruption 

• EMR collaborates with tech firm to trial groundbreaking monitoring software 
• Project funded by Department for Transport (DfT) and Innovate UK's First of Kind scheme
• New approach allows more efficient and safer working at depots 

• EMR seeking tenants for new retail space in exciting multi-million station revamp 
• Space could suit many different businesses 
• Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year 

• Customers urged to double check their journey details over the festive period
• Some services will finish early and start later than normal - including on Christmas Eve
• As usual, no services will run on Christmas Day or Boxing Day 

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

Work is beginning on phase 1 of the transformational redevelopment at Boston Railway Station.

• EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9

• QR codes at regional stations will provide details on next three trains 
• Codes will be placed on stickers in waiting rooms or platforms 
• They will appear at stations across Nottinghamshire, Leicestershire, Derbyshire, and Lincolnshire 

• Four weekday services between Nottingham and Crewe reinstated 
• Two new services introduced between Peterborough and Lincoln on Saturday
• New weekday Liverpool Lime Street – Nottingham service
• Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  

• More than 11,000 unpaid fares recovered
• 2,033 fines progressed to court
• EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers