News

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EMR Talk Cards Stammer

EMR TALK Cards prove popular with more than 500 being issued in the first six months

  • Free cards are a handy aid for customers to quickly communicate their needs to staff
  • Cards are available to order through EMR's website or Customer Service Centre
  • Two new cards launched, as well as digital downloads
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The Big Regional refurb: First glimpse of £27.6 million EMR Connect plans

  • First conceptual images of new multi-million refurbishment released 
  • Class 360 trains will receive extensive improvement
  • Changes include new 2+2 seating arrangements, tables and more luggage space
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Business customers could save thousands using new corporate season ticket

  • New season ticket could save corporate customers thousands 
  • Customers can also buy tickets through EMR TRAX - an online booking platform
  • EMR TRAX includes number of other helpful features
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EMR teach more than 45,000 pupils about rail safety and urge further schools to get involved

  • EMR has provided 45,000 school pupils lessons in rail safety 
  • As part of Rail Safety Week it is urging more schools to sign up to the Rail Safety Pathway
  • EMR will be holding three roadshows during Rail Safety Week - in Nottingham, Loughborough and Sleaford
East Midlands Railway

Travelling with EMR this Bank Holiday Sunday? This is what you need to know

• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline

Strikes May

Rail Strikes: No EMR services on Wednesday, 8 May

  • EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
  • Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
  • Strikes are part of a programme of industrial action affecting 18 train companies
  • Customers are advised to check their full journey, including first and last trains, before travelling
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Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART

  • More than 575,000 travel on Luton Airport Express in the last year 
  • Fare price, speed and convenience have proven very popular with travellers 
  • Growth of 52 per cent more than year before the service linked up with the Luton DART 
  • More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 
Luton Airport Express

The Big Regional Refurb: EMR announce start of £60 million project to revamp regional fleet

  • £60 million programme to revamp EMR's Connect and Regional fleet has begun
  • Programme will see Class 360, Class 158 and Class 170 trains refurbished 
Virtual tours - Wellingborough

Accessible Journey Planning: EMR unveils more virtual tours of stations

  • New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
  • The tours allow customers to plan their journey through stations 
  • Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
  • Project informed by EMR's Accessibility Panel
Sign Solutions

EMR launches British Sign Language service to help deaf customers

  • Deaf customers will be able to get support by accessing British Sign Language service 
  • Service will allow customers to get information about their journey and answer any questions during disruption 
East Midlands Railway

Customers urged to double check timings of EMR Christmas services

  • Customers urged to double check their journey details over the festive period
  • Some services will finish early and start later than normal - including on Christmas Eve
  • As usual, no services will run on Christmas Day or Boxing Day 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre