News
27 items found, showing page 1 of 3
EMR offers free 'Baby on Board' badges to support expectant mothers
- EMR to offer free 'Baby on Board' badges
- Idea suggested by staff who work on the trains
- Provides a clear, respectful signal, helping to eliminate any discomfort and promote kindness
EMR TALK Cards prove popular with more than 500 being issued in the first six months
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
- Two new cards launched, as well as digital downloads
The Big Regional refurb: First glimpse of £27.6 million EMR Connect plans
- First conceptual images of new multi-million refurbishment released
- Class 360 trains will receive extensive improvement
- Changes include new 2+2 seating arrangements, tables and more luggage space
Business customers could save thousands using new corporate season ticket
- New season ticket could save corporate customers thousands
- Customers can also buy tickets through EMR TRAX - an online booking platform
- EMR TRAX includes number of other helpful features
EMR teach more than 45,000 pupils about rail safety and urge further schools to get involved
- EMR has provided 45,000 school pupils lessons in rail safety
- As part of Rail Safety Week it is urging more schools to sign up to the Rail Safety Pathway
- EMR will be holding three roadshows during Rail Safety Week - in Nottingham, Loughborough and Sleaford
Travelling with EMR this Bank Holiday Sunday? This is what you need to know
• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline
Rail Strikes: No EMR services on Wednesday, 8 May
- EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
- Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
- Strikes are part of a programme of industrial action affecting 18 train companies
- Customers are advised to check their full journey, including first and last trains, before travelling
Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART
- More than 575,000 travel on Luton Airport Express in the last year
- Fare price, speed and convenience have proven very popular with travellers
- Growth of 52 per cent more than year before the service linked up with the Luton DART
- More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space
The Big Regional Refurb: EMR announce start of £60 million project to revamp regional fleet
- £60 million programme to revamp EMR's Connect and Regional fleet has begun
- Programme will see Class 360, Class 158 and Class 170 trains refurbished
Accessible Journey Planning: EMR unveils more virtual tours of stations
- New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
- The tours allow customers to plan their journey through stations
- Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
- Project informed by EMR's Accessibility Panel
EMR launches British Sign Language service to help deaf customers
- Deaf customers will be able to get support by accessing British Sign Language service
- Service will allow customers to get information about their journey and answer any questions during disruption
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day