News

• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline

• EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
• Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
• Strikes are part of a programme of industrial action affecting 18 train companies
• Customers are advised to check their full journey, including first and last trains, before travelling

• More than 575,000 travel on Luton Airport Express in the last year 
• Fare price, speed and convenience have proven very popular with travellers 
• Growth of 52 per cent more than year before the service linked up with the Luton DART 
• More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 

• £60 million programme to revamp EMR's Connect and Regional fleet has begun
• Programme will see Class 360, Class 158 and Class 170 trains refurbished 

• New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
• The tours allow customers to plan their journey through stations 
• Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
• Project informed by EMR's Accessibility Panel

• Deaf customers will be able to get support by accessing British Sign Language service 
• Service will allow customers to get information about their journey and answer any questions during disruption 

• Customers urged to double check their journey details over the festive period
• Some services will finish early and start later than normal - including on Christmas Eve
• As usual, no services will run on Christmas Day or Boxing Day 

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

• EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9

• Four weekday services between Nottingham and Crewe reinstated 
• Two new services introduced between Peterborough and Lincoln on Saturday
• New weekday Liverpool Lime Street – Nottingham service
• Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  

• More than 11,000 unpaid fares recovered
• 2,033 fines progressed to court
• EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 

• On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
• A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
• EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
• Some EMR services in Lincolnshire may also be affected by Storm Babet