News

• EMR has compiled a list of top tips for customers planning to travel over the festive period
• The tips relate to travelling during engineering works affecting services between 21 and 29 December
• A number of video guides have been produced to help customers navigate stations and connections

• EMR's new advert highlights how fast customers can get to London Luton Airport from London St Pancras 
• Campaign hopes to dispel the myth that it takes over an hour to get to the airport  
• Advert reworks noughties classic So Solid Crew's 21 seconds 

• Customers travelling between Saturday, 21 and Sunday, 29 December urged to check their journeys in advance
• Journey times will be significantly longer with rail replacement buses and amended timetables in place
• No EMR services will run between London St Pancras and Bedford - in both directions 
• Customers travelling north from London will need to take a train from London Euston to Milton Keynes
• Customers travelling south to London St Pancras will transfer to rail replacement buses, which will operate between Bedford and Milton Keynes. From there, customers can continue their journey into London Euston via the West Coast Main Line
• As usual there will be no services at all on Christmas Day and Boxing Day

• EMR has updated its mobility scooter policy to better accommodate a wider range scooters 
• Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
• Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
• Foldable scooters can be carried as luggage without a permit

• EMR to offer free 'Baby on Board' badges 
• Idea suggested by staff who work on the trains 
• Provides a clear, respectful signal, helping to eliminate any discomfort and promote kindness

• Free cards are a handy aid for customers to quickly communicate their needs to staff
• Cards are available to order through EMR's website or Customer Service Centre
• Two new cards launched, as well as digital downloads

• First conceptual images of new multi-million refurbishment released 
• Class 360 trains will receive extensive improvement
• Changes include new 2+2 seating arrangements, tables and more luggage space

• New season ticket could save corporate customers thousands 
• Customers can also buy tickets through EMR TRAX - an online booking platform
• EMR TRAX includes number of other helpful features

• EMR has provided 45,000 school pupils lessons in rail safety 
• As part of Rail Safety Week it is urging more schools to sign up to the Rail Safety Pathway
• EMR will be holding three roadshows during Rail Safety Week - in Nottingham, Loughborough and Sleaford

• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline

• EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
• Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
• Strikes are part of a programme of industrial action affecting 18 train companies
• Customers are advised to check their full journey, including first and last trains, before travelling

• More than 575,000 travel on Luton Airport Express in the last year 
• Fare price, speed and convenience have proven very popular with travellers 
• Growth of 52 per cent more than year before the service linked up with the Luton DART 
• More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space