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Luton Airport Express cropped-2

Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART

  • More than 575,000 travel on Luton Airport Express in the last year 
  • Fare price, speed and convenience have proven very popular with travellers 
  • Growth of 52 per cent more than year before the service linked up with the Luton DART 
  • More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space 
Luton Airport Express

The Big Regional Refurb: EMR announce start of £60 million project to revamp regional fleet

  • £60 million programme to revamp EMR's Connect and Regional fleet has begun
  • Programme will see Class 360, Class 158 and Class 170 trains refurbished 
Virtual tours - Wellingborough

Accessible Journey Planning: EMR unveils more virtual tours of stations

  • New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
  • The tours allow customers to plan their journey through stations 
  • Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
  • Project informed by EMR's Accessibility Panel
Sign Solutions

EMR launches British Sign Language service to help deaf customers

  • Deaf customers will be able to get support by accessing British Sign Language service 
  • Service will allow customers to get information about their journey and answer any questions during disruption 
East Midlands Railway

Customers urged to double check timings of EMR Christmas services

  • Customers urged to double check their journey details over the festive period
  • Some services will finish early and start later than normal - including on Christmas Eve
  • As usual, no services will run on Christmas Day or Boxing Day 
TALK cards

EMR collaborates with disability partnership to launch helpful support cards

  • EMR worked with Communication Access UK to develop travel support cards
  • Free cards are a handy aid for customers to quickly communicate their needs to staff 
  • Cards are available to order through EMR's website or Customer Service Centre 
Services By Strike

Rail strikes: Customers warned of widespread significant disruption

  • EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
  • Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
  • Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

EMR Regional services receive boost in December timetable

  • Four weekday services between Nottingham and Crewe reinstated 
  • Two new services introduced between Peterborough and Lincoln on Saturday
  • New weekday Liverpool Lime Street – Nottingham service
  • Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fraudulent travellers beware: More than £600k recovered from fare evaders

  • More than 11,000 unpaid fares recovered
  • 2,033 fines progressed to court
  • EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 
Services Affected-1

Customers urged to check before they travel ahead of Midland Main Line engineering work

  • On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
  • A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
  • EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
  • Some EMR services in Lincolnshire may also be affected by Storm Babet 
Market Harborough - screens 1

Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project

  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption
EXTC00445 Strike Graphics - 26AUG 1-2 SEP 2023-V2

Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1

  • Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
  • Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary during strike action
  • Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
  • No services will run on Friday, September 1