News
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EMR launches British Sign Language service to help deaf customers
- Deaf customers will be able to get support by accessing British Sign Language service
- Service will allow customers to get information about their journey and answer any questions during disruption
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
Rail strikes: Customers warned of widespread significant disruption
- EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
- Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes
- Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
EMR Regional services receive boost in December timetable
- Four weekday services between Nottingham and Crewe reinstated
- Two new services introduced between Peterborough and Lincoln on Saturday
- New weekday Liverpool Lime Street – Nottingham service
- Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want
Fraudulent travellers beware: More than £600k recovered from fare evaders
- More than 11,000 unpaid fares recovered
- 2,033 fines progressed to court
- EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers
Customers urged to check before they travel ahead of Midland Main Line engineering work
- On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
- A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
- EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
- Some EMR services in Lincolnshire may also be affected by Storm Babet
Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption
Rail strike reminder: EMR services significantly reduced for next two Saturdays and no services on Friday, September 1
- Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
- Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
- Customers are being advised to travel by rail only if absolutely necessary during strike action
- Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
- No services will run on Friday, September 1
National ticket office consultation extended
• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits
Rail strikes reminder: EMR services significantly reduced on Thursday and Saturday
- On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
- Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
- There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
- Customers are being advised to travel by rail only if absolutely necessary
EMR to invest £1 million on new customer information screens
- EMR launch project to install 166 information screens across stations in the East Midlands
- 25 interactive information screens will also be fitted
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption