News

• New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
• The tours allow customers to plan their journey through stations 
• Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
• Project informed by EMR's Accessibility Panel

• Deaf customers will be able to get support by accessing British Sign Language service 
• Service will allow customers to get information about their journey and answer any questions during disruption 

• Customers urged to double check their journey details over the festive period
• Some services will finish early and start later than normal - including on Christmas Eve
• As usual, no services will run on Christmas Day or Boxing Day 

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

• EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9

• Four weekday services between Nottingham and Crewe reinstated 
• Two new services introduced between Peterborough and Lincoln on Saturday
• New weekday Liverpool Lime Street – Nottingham service
• Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  

• More than 11,000 unpaid fares recovered
• 2,033 fines progressed to court
• EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 

• On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
• A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
• EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
• Some EMR services in Lincolnshire may also be affected by Storm Babet 

• Interactive screens offer accessibility and local information - such as onward travel options or tourist information
• New screens will help customers better access and understand information during disruption

• Members from the RMT Union will strike on Saturday, 26 August and Saturday, 2 September
• Trains will only run between 06:30 - 18:30 - with last departures starting between 15:00 and 16:30
• Customers are being advised to travel by rail only if absolutely necessary during strike action
• Due to a number of big events including, Manchester United vs Nottingham Forest and Manchester Pride, services during the Bank Holiday Weekend are likely to be very busy
• No services will run on Friday, September 1 

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

• On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
• Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
• There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
• Customers are being advised to travel by rail only if absolutely necessary