News

• School children from Grimsby will see their drawings on television after they were chosen for an EMR advert 
• Children from Yarborough Academy’s Oak Class were asked to draw Miles – EMR’s mascot – going on an epic day
• Advert highlights offers available to families - including kids under five travelling for free 

• Customers heap praise on first refurbished train in £23 million programme to modernise the Class 170 fleet
• Refurbishment will improve customer experience with brand-new seats and tables and modern charging facilities
• Other improvements include refurbished toilets, upgraded flooring, and a newly installed passenger information system

• New shelters to be installed across Nottinghamshire, Staffordshire and Lincolnshire 
• Shelters designed to be spacious, durable, and more inviting 
• 100% recyclable and they feature built-in water harvesting systems at several locations

• Advance Purchase tickets launched on Robin Hood Line
• Customers can now buy tickets for as little as £2.60 for travel between Worksop and Nottingham 
• Tickets will allow operator to sell cheaper tickets at quieter times - moving demand away from current busy services

• Melton Mowbray station has undergone a full repaint in rail heritage colours
• Station footbridge has been upgraded, with all steps and landings refurbished
• Work part of project which has also seen stations on the Poacher line and Derwent Valley Line refurbished

• More than 130,000 regional Advance Purchase tickets sold on the Derby to Crewe and Nottingham to Lincoln routes
• Advance Purchase tickets allow travellers to save up to 60% on their journey
• EMR is exploring opportunities to introduce Advance Purchase fares on other regional routes

• EMR launches new wristbands to help customers with specific communication needs
• The wristbands come in five distinct designs and complement popular TALK cards
• Available free of charge via EMR's website or by contacting its Customer Service Centre

• EMR has seen a significant increase in the popularity of its Advance Purchase tickets
• Journeys using Advance Purchase have increased by 34.1per cent 
• EMR issues top tips for people thinking of buying Advance Purchase tickets 

• December timetable changes will mean route extensions and more services on weekdays and Saturdays
• Eight services added and two weekday services extended 
• Another step forward to help support customers and communities across the regional network

• Footbridge which connects Station Street to Queen's Road will have access to platforms one to six closed 
• The right of way connecting the two streets will be maintained, as will the access to the tram
• Customers will need to use main entrance of station and are advised to leave extra time to reach their platform 
• The changes are a pilot and are aimed at tackling fare evasion
• They will take effect from Monday, October 28 

• EMR has updated its mobility scooter policy to better accommodate a wider range scooters 
• Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
• Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
• Foldable scooters can be carried as luggage without a permit