News
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Save big on train travel: Advance Purchase sales surge 34 per cent in two years as more EMR customers plan ahead and save
- EMR has seen a significant increase in the popularity of its Advance Purchase tickets
- Journeys using Advance Purchase have increased by 34.1per cent
- EMR issues top tips for people thinking of buying Advance Purchase tickets
Christmas 2024: EMR issues top tips for those travelling between Dec 21 and Dec 29
- EMR has compiled a list of top tips for customers planning to travel over the festive period
- The tips relate to travelling during engineering works affecting services between 21 and 29 December
- A number of video guides have been produced to help customers navigate stations and connections
New Intercity timetable provides quicker Sunday services for those travelling between South Yorkshire, the East Midlands and London
- 12 Sunday morning services will see significant journey time improvements of between nine and 28 minutes
- Changes will benefit both northbound and southbound travellers
- Faster services will offer even greater convenience for those travelling between South Yorkshire, the East Midlands, and London
All change at Nottingham station: EMR announce key changes to footbridge to tackle fare evaders
- Footbridge which connects Station Street to Queen's Road will have access to platforms one to six closed
- The right of way connecting the two streets will be maintained, as will the access to the tram
- Customers will need to use main entrance of station and are advised to leave extra time to reach their platform
- The changes are a pilot and are aimed at tackling fare evasion
- They will take effect from Monday, October 28
Christmas 2024: Vital engineering works to allow the introduction of EMR's new fleet will significantly affect services over festive period
- Customers travelling between Saturday, 21 and Sunday, 29 December urged to check their journeys in advance
- Journey times will be significantly longer with rail replacement buses and amended timetables in place
- No EMR services will run between London St Pancras and Bedford - in both directions
- Customers travelling north from London will need to take a train from London Euston to Milton Keynes
- Customers travelling south to London St Pancras will transfer to rail replacement buses, which will operate between Bedford and Milton Keynes. From there, customers can continue their journey into London Euston via the West Coast Main Line
- As usual there will be no services at all on Christmas Day and Boxing Day
EMR announces updates to its mobility scooter policy
- EMR has updated its mobility scooter policy to better accommodate a wider range scooters
- Changes are informed following consultations with accessibility specialists, customers and EMR’s safety team
- Customers using mobility scooters must still obtain a permit prior to boarding or apply for a temporary permit
- Foldable scooters can be carried as luggage without a permit
EMR Summer Sale extended for another week: Save big on routes to London, Manchester, Norwich, and many more
- Summer Sale tickets are now available to buy until Sunday, August 4
- Save big tickets to visit Sheffield, London, Manchester, Norwich, Liverpool plus many other destinations
- Tickets will be on a first-served basis and must be purchased in advance
EMR offers free 'Baby on Board' badges to support expectant mothers
- EMR to offer free 'Baby on Board' badges
- Idea suggested by staff who work on the trains
- Provides a clear, respectful signal, helping to eliminate any discomfort and promote kindness
EMR TALK Cards prove popular with more than 500 being issued in the first six months
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
- Two new cards launched, as well as digital downloads
Customers invited to Leicester station to learn how to use digital tickets
- Customers invited to Leicester station to learn how to use digital tickets
- EMR staff will be available to demonstrate how to use digital products
- Free event will take place at Leicester station on July 19, 10am to 3pm
- Customers will be shown how to download the EMR app, buy digital tickets and use smartcards
Nottingham station opportunity: Start your own business or move to a prime location with more than seven million visitors a year
- Location perfect for café, takeaway or shop
- Unit in prominent position on Platform 4
Business customers could save thousands using new corporate season ticket
- New season ticket could save corporate customers thousands
- Customers can also buy tickets through EMR TRAX - an online booking platform
- EMR TRAX includes number of other helpful features