News
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Accessible Journey Planning: EMR unveils more virtual tours of stations
- New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
- The tours allow customers to plan their journey through stations
- Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
- Project informed by EMR's Accessibility Panel
EMR's new intercity fleet: First reveal of Aurora's interiors
- EMR unveil first glimpse of new Aurora interiors
- Video explores features customers will enjoy when fleet enters into service
- Designers, suppliers and EMR staff provide insight into the process of creating comfortable and practical interiors
Intercity seat refurbishment: More than 1,200 seats completed
- Three million pound project which will see more than 5,400 seats refurbished is progressing well
- The project will deliver a great improvement for EMR customers
- 25 of the 27 trains now include carriages with new seat covers and padding
- Refreshes fleet for its life after the Midland Main Line
EMR launches British Sign Language service to help deaf customers
- Deaf customers will be able to get support by accessing British Sign Language service
- Service will allow customers to get information about their journey and answer any questions during disruption
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
Rail strikes: Customers warned of widespread significant disruption
- EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
- Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes
- Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
EMR Regional services receive boost in December timetable
- Four weekday services between Nottingham and Crewe reinstated
- Two new services introduced between Peterborough and Lincoln on Saturday
- New weekday Liverpool Lime Street – Nottingham service
- Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want
Fraudulent travellers beware: More than £600k recovered from fare evaders
- More than 11,000 unpaid fares recovered
- 2,033 fines progressed to court
- EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers
Intercity seat refurbishment: Multi-million pound investment will see complete fleet improved
- Three million pound project will see more than 5,500 seats refurbished
- Provides a great improvement for EMR customers and refreshes fleet for its life after the Midland Main Line
- First improved units will be in service later this month
- Old seat materials will be recycled
Customers urged to check before they travel ahead of Midland Main Line engineering work
- On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
- A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
- EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
- Some EMR services in Lincolnshire may also be affected by Storm Babet
Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption