News
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Customers urged to check before they travel ahead of Midland Main Line engineering work
- On Saturday (21) and Sunday (22) lines between Leicester and Kettering will be closed for engineering works
- A rail replacement bus service will be in operation both days between Kettering, Market Harborough and Leicester
- EMR Connect services will also start and terminate at Wellingborough, rather than Kettering or Corby
- Some EMR services in Lincolnshire may also be affected by Storm Babet
Restart a Heart Day: EMR customers and staff learn vital skills at Derby station
- EMR customers and staff take part in Restart a Heart Day at Derby station
- Participants learn how to do CPR and use a defibrillator
Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption
Package for Sandy: EMR launch customer period dignity scheme
- Train company to offer customers free sanitary products to customers
- Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
- Sanitary products are all carbon-neutral and designed to reduce plastic waste
National ticket office consultation extended
• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits
Rail strikes reminder: EMR services significantly reduced on Thursday and Saturday
- On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
- Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
- There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
- Customers are being advised to travel by rail only if absolutely necessary
EMR to invest £1 million on new customer information screens
- EMR launch project to install 166 information screens across stations in the East Midlands
- 25 interactive information screens will also be fitted
- Interactive screens offer accessibility and local information - such as onward travel options or tourist information
- New screens will help customers better access and understand information during disruption
Rail strikes: EMR services significantly reduced on 20 and 22 July
- On Thursday, 20 July and Saturday, 22 July, many of EMR's routes will be reduced to one train an hour
- Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
- Between Monday, 17 July, and Saturday, 22 July, there will also be a number of train cancellations due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
- Customers are being advised to travel by rail only if absolutely necessary
The start of Skegness Summer: Customers urged to book in advance to guarantee their space to the seaside
- Customers can book in advance to guarantee their space to the seaside
- Queuing systems will be in place at Nottingham and Skegness, however customers with pre-booked tickets will be able to join the fast track queue.
- Guidance applies to travel between July 9 and September 9
- Direct bus services to Butlins and Ingoldmells will also be offered from Boston and Grantham
- EMR will also run a number of Skegness Summer Special services which will start at Derby.
Derby Station road improvements: EMR customers advised to leave extra time to park
- Resurfacing works on roads around Derby Station's main entrance to begin on Monday, 10 July
- Journey times to the station may take longer
- Access to station, Zone 1, and Zone 3 car parks not affected
Travel smoothly this summer: EMR launches multi-modal journey planner
- EMR launch seamless door-to-door journey planner
- Planner allows customers to choose journey based on journey time, environmentally friendly options or health benefits
- Alongside rail, the suggested journey options also include all modes of transport