News

44 items found, showing page 3 of 4

Restart a Heart 1

Restart a Heart Day: EMR customers and staff learn vital skills at Derby station

  • EMR customers and staff take part in Restart a Heart Day at Derby station 
  • Participants learn how to do CPR and use a defibrillator 
Market Harborough - screens 1

Kettering, Market Harborough and Wellingborough receive new customer information screens as part of £1million station project

  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption
2-Compartment-on-the-Wall

Package for Sandy: EMR launch customer period dignity scheme

  • Train company to offer customers free sanitary products to customers
  • Customers can use the phrase ‘Package for Sandy’ at the supervisor’s office, to be given a pack discreetly.
  • Sanitary products are all carbon-neutral and designed to reduce plastic waste
East Midlands Railway

National ticket office consultation extended

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

Services By Strike

Rail strikes reminder: EMR services significantly reduced on Thursday and Saturday

  • On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
Customer information screens-3

EMR to invest £1 million on new customer information screens

  • EMR launch project to install 166 information screens across stations in the East Midlands 
  • 25 interactive information screens will also be fitted 
  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption
Services By Strike

Rail strikes: EMR services significantly reduced on 20 and 22 July

  • On Thursday, 20 July and Saturday, 22 July, many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Between Monday, 17 July, and Saturday, 22 July, there will also be a number of train cancellations due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
Skegness this summer 2

The start of Skegness Summer: Customers urged to book in advance to guarantee their space to the seaside

  • Customers can book in advance to guarantee their space to the seaside
  • Queuing systems will be in place at Nottingham and Skegness, however customers with pre-booked tickets will be able to join the fast track queue.
  • Guidance applies to travel between July 9 and September 9
  • Direct bus services to Butlins and Ingoldmells will also be offered from Boston and Grantham
  • EMR will also run a number of Skegness Summer Special services which will start at Derby. 
Derby station-3

Derby Station road improvements: EMR customers advised to leave extra time to park

  • Resurfacing works on roads around Derby Station's main entrance to begin on Monday, 10 July 
  • Journey times to the station may take longer 
  • Access to station, Zone 1, and Zone 3 car parks not affected 
EMR Fleet Regional - Class 170 train sitting on platform at Nottingham Station

Travel smoothly this summer: EMR launches multi-modal journey planner

  • EMR launch seamless door-to-door journey planner
  • Planner allows customers to choose journey based on journey time, environmentally friendly options or health benefits
  • Alongside rail, the suggested journey options also include all modes of transport
East Midlands Railway

May timetable change: EMR to reintroduce more services between Nottingham and Mansfield Woodhouse

  • 22 services reintroduced on Saturdays on the Robin Hood Line 
  • Change will provide customers the choice of two trains an hour 
  • Move will help support businesses and leisure trips