EMR warn customers to be vigilant of fake social media accounts

  • Spammers and fraudsters are creating fake EMR customer help accounts 
  • 17 X, formerly known as Twitter, accounts identified and reported this month alone
  • Customers advised to be careful and double check they are official before engaging with them

East Midlands Railway (EMR) is urging its customers to be vigilant for fake social media accounts pretending to be the train operator. 

In the past month alone, EMR has identified and reported 17 fake X accounts which are using EMR’s profile name, bio, profile image and cover photo to trick users - sometimes with the aim to defraud them.  

To help, the train operator company is asking its customers to follow the following tips when they want to contact the company via social media. 

Customers should: 

  • Always check the handle, make sure things are spelt correctly 
  • Check how long the account has been open – EMR opened its X account in October 2008 
  • If they are unsure, they should not give out any personal data - instead visit EMR Contact Us page to be confident they are speaking to EMR directly
  • Never provide passwords - EMR will never ask you for one 
  • Only share personal data if they are totally certain their speaking to EMR

    EMR has a number of ways to process financial payments with customers and will provide customers a range of methods to choose from.

    More information is on its website at https://www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us. 

    EMR's official social media accounts are: 

Dave Meredith, Customer Services Director at East Midlands Railway, said: "We have seen an uptick in the number of fake EMR accounts on social media recently. They are often quite convincing, and its easy to see how some of our customers could be fooled into thinking they are communicating with us.

"That's why we are urging our customers to double check before engaging and make sure to always check the social media handle. 

"They should never provide passwords, and although our social media team do sometimes process payments, customers should never provide details unless they are certain it’s us they are talking to."

Contact Information

James Coxon

Media Relations Manager

East Midlands Railway

07919 217917