News

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East Midlands Railway

EMR awarded autism friendly certification

  • EMR recognised by national charity for its work on providing an autistic-friendly environment 
  • Certification given by the National Autistic Society
  • Award highlights EMR's commitment to accommodate the needs of autistic individuals and their families  
Nottingham virtual tour 1

Accessible Journey Planning: EMR unveils virtual tours of stations

  • New virtual tours allow customers to plan their journey through stations 
  • Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
  • Project informed by EMR's Accessibility Panel
East Midlands Railway

National ticket office consultation extended

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

Services By Strike

Rail strikes: EMR services significantly reduced on Saturday

  • On Saturday, 29 July many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Customers are being advised to travel by rail only if absolutely necessary
Services By Strike

Rail strikes reminder: EMR services significantly reduced on Thursday and Saturday

  • On 20 July, 22 July and 29 July many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • There will also be a number of train cancellations on Friday, 21 July due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
Customer information screens-3

EMR to invest £1 million on new customer information screens

  • EMR launch project to install 166 information screens across stations in the East Midlands 
  • 25 interactive information screens will also be fitted 
  • Interactive screens offer accessibility and local information - such as onward travel options or tourist information
  • New screens will help customers better access and understand information during disruption
Services By Strike

Rail strikes: EMR services significantly reduced on 20 and 22 July

  • On Thursday, 20 July and Saturday, 22 July, many of EMR's routes will be reduced to one train an hour
  • Trains will only run between 07:30 - 18:30 - with last departures starting between 15:00 and 16:30
  • Between Monday, 17 July, and Saturday, 22 July, there will also be a number of train cancellations due to action short of a strike by the ASLEF union - this could be as late as 22:00 the day before customers travel
  • Customers are being advised to travel by rail only if absolutely necessary
East Midlands Railway

National ticket office consultation launched: EMR asks for views about plans to modernise customer service across rail network

• Train companies launch public consultation on plans to modernise customer service across the rail network
• Staff would move out of ticket offices and on station platforms, concourses and ticket halls, adopting new
‘customer help’ roles already in place in many parts of the railway
• Proposals mean more face-to-face support available across the network to choose the cheapest tickets and advise on journey planning, as well as support those with accessibility needs
• Rail industry says bringing customer service roles up to date is long overdue, following a collapse in numbers of people using ticket offices

Skegness this summer 2

The start of Skegness Summer: Customers urged to book in advance to guarantee their space to the seaside

  • Customers can book in advance to guarantee their space to the seaside
  • Queuing systems will be in place at Nottingham and Skegness, however customers with pre-booked tickets will be able to join the fast track queue.
  • Guidance applies to travel between July 9 and September 9
  • Direct bus services to Butlins and Ingoldmells will also be offered from Boston and Grantham
  • EMR will also run a number of Skegness Summer Special services which will start at Derby. 
Summer Sale

EMR announces Summer Sale - with more than 100,000 discounted tickets up for grabs

  • Summer Sale tickets will be available from today - July 3 
  • Tickets will be on a first-served basis but will not be limited to one per person
  • Tickets must be purchased in advance and are only one way