News

• EMR worked with Communication Access UK to develop travel support cards
• Free cards are a handy aid for customers to quickly communicate their needs to staff 
• Cards are available to order through EMR's website or Customer Service Centre 

• Strike action by ASLEF affecting other operators will mean EMR's Liverpool - Norwich route will be exceptionally busy 
• Customers will likely face extended journey times
• EMR plans to run a normal timetable on its other regional and intercity routes 

• Fare evader who made TikTok videos boasting about not buying ticket has been caught and fined 
• Fraudulent traveller prosecuted under the Regulation of Railways Act and fined £773 
• She now has a criminal record 

• EMR unable to run any services on Saturday, December 2, due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9
• EMR expecting to run normal timetable on 1, 4, 5, 6, 7 and 9 December - customers should check for journey updates

• Spammers and fraudsters are creating fake EMR customer help accounts 
• 17 X, formerly known as Twitter, accounts identified and reported this month alone
• Customers advised to be careful and double check they are official before engaging with them

• Spirit of Christmas campaign will see money from sandwich sales donated to children's charity
• Money will be used to support Meals and More 
• The charity supports children who have limited access to food provision and activity during school holidays

Work is beginning on phase 1 of the transformational redevelopment at Boston Railway Station.

• EMR unable to run any services on Saturday, December 2 due to industrial action by the ASLEF union
• Intercity services on December 3 will be extremely busy due to strikes and engineering works on other routes  
• Strikes are part of a programme of industrial action affecting 16 train companies between December 1-9

• QR codes at regional stations will provide details on next three trains 
• Codes will be placed on stickers in waiting rooms or platforms 
• They will appear at stations across Nottinghamshire, Leicestershire, Derbyshire, and Lincolnshire 

• Four weekday services between Nottingham and Crewe reinstated 
• Two new services introduced between Peterborough and Lincoln on Saturday
• New weekday Liverpool Lime Street – Nottingham service
• Timetable change will also include a trial of Class 170 trains on the Liverpool - Norwich route - providing more seats at times customers want  

• More than 11,000 unpaid fares recovered
• 2,033 fines progressed to court
• EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers