News

• Auto-announcements introduced on EMR Regional routes 
• Announcements provide consistent and important information 
• Introduction allows staff member on board more time to assist customers  

• EMR unable to run any services on Friday, 5 April, due to industrial action by ASLEF 
• On Saturday, 6 April, EMR will be operating an amended timetable between Liverpool Lime Street and Sheffield
• Strikes are part of a programme of industrial action affecting 18 train companies 
• Overtime ban between Thursday, 4 and Saturday, 6 April, and between Monday, 8 and Tuesday, 9 April.
• Customers are advised to check their full journey, including first and last trains, before travelling.

• EMR and partners awarded three prizes at Community Rail Awards 
• Routes of Remembrance, Longton Station Adopters and Beds & Herts Community Rail Partnership win accolades 

• EMR awarded Gold Standard accreditation for Diversity and Inclusion
• First train company in the country to achieve Gold Standard
• EMR praised for its employee run Network Groups, use of data and strong Diversity and Inclusion (D&I) strategy

• EMR issuing advice to customers who are travelling over the Easter Period 
• Intercity and Connect services likely to be busier than normal due to closure of West Coast Mainline 
• New queuing systems will be in place at St Pancras International - with reservations taking priority 
• Customers recommended to allow extra time for their journey

• £60 million programme to revamp EMR's Connect and Regional fleet has begun
• Programme will see Class 360, Class 158 and Class 170 trains refurbished 

• EMR staff will be available to demonstrate how to use digital products
• Free event will take place at Nottingham station on Friday, March 22 from 10:00 until 15:00
• Customers will be shown how to download the EMR app, buy digital tickets and use smartcards

• EMR seeking station adopters for East Midlands Parkway and Loughborough Station
• Volunteers especially needed with interest in gardening and wildlife conservation

• New virtual tours created for Corby, Wellingborough, Long Eaton, Loughborough, Chesterfield, Market Harborough and East Midlands Parkway
• The tours allow customers to plan their journey through stations 
• Customers able to explore public areas including toilets, platforms, car parks and drop-off locations
• Project informed by EMR's Accessibility Panel

• EMR operated special all female service to mark International Women's Day 
• Member's from EMR’s Women’s Employee Network all joined the service to help promote the day 
• Customers were given special cupcakes and free Margo plush toy 
• Event aimed to raise awareness about opportunities for females in the rail industry 

• Hope Valley Upgrade will affect EMR regional and intercity services for nine days from Saturday, March 16
• Service between Sheffield and Manchester and between Sheffield / Derby and London St Pancras affected 
• Rail replacement buses will operate between Sheffield and Stockport on regional route  
• EMR's Sheffield / Derby – London St Pancras route will have an increased journey time by up to 20 minutes