News
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EMR launches British Sign Language service to help deaf customers
- Deaf customers will be able to get support by accessing British Sign Language service
- Service will allow customers to get information about their journey and answer any questions during disruption
Rail strikes: Customers warned of significant disruption
- EMR unable to run any services on Saturday, February 3 due to industrial action by the ASLEF union
- Strikes are part of a programme of industrial action affecting 18 train companies between Monday, 29 January and Tuesday, 6 February.
- Sunday, 4 February no EMR Connect services will operate and engineering works will affect some EMR Regional and Intercity routes
EMR joins forces with tech firm on groundbreaking safety project
- EMR collaborates with tech firm to trial groundbreaking monitoring software
- Project funded by Department for Transport (DfT) and Innovate UK's First of Kind scheme
- New approach allows more efficient and safer working at depots
Package for Sandy: EMR hand out 240 products since launch of period dignity scheme
- Train company provided 240 free sanitary products to customers since August
- Customers can ask staff for them or use the phrase ‘Package for Sandy’ at the supervisor’s office to be given a pack discreetly
- Sanitary products are all carbon-neutral and designed to reduce plastic waste
EMR recognised as a Top Employer 2024
- Eighth consecutive year it has secured certification
- Certification awarded to outstanding employers committed to people-oriented practice
A micro pub, speciality retail or convenience store: EMR is seeking tenants for retail units in exciting multi-million Skegness station redevelopment
- EMR seeking tenants for new retail space in exciting multi-million station revamp
- Space could suit many different businesses
- Retail units will benefit from high footfall with more than 230,000 rail journeys being made to the Skegness station last year
Customer information screens: EMR begins roll out of interactive versions
- Interactive screens offer accessibility and local information - such as onward travel options and tourist information
- Sheffield, Lincoln, Long Eaton, Loughborough, Market Harborough and Wellingborough first to get new screens
- New screens will help customers better access and understand information during disruption
EMR and Partners shortlisted in National Awards
- Community Rail Awards celebrate the work of staff and volunteers to support local communities
- EMR, working with local partners and communities, is shortlisted for seven categories
- Winners are due to be announced in March
Customers urged to double check timings of EMR Christmas services
- Customers urged to double check their journey details over the festive period
- Some services will finish early and start later than normal - including on Christmas Eve
- As usual, no services will run on Christmas Day or Boxing Day
EMR collaborates with disability partnership to launch helpful support cards
- EMR worked with Communication Access UK to develop travel support cards
- Free cards are a handy aid for customers to quickly communicate their needs to staff
- Cards are available to order through EMR's website or Customer Service Centre
Rail strikes reminder: EMR services between Liverpool and Norwich expected to be exceptionally busy on Friday
- Strike action by ASLEF affecting other operators will mean EMR's Liverpool - Norwich route will be exceptionally busy
- Customers will likely face extended journey times
- EMR plans to run a normal timetable on its other regional and intercity routes
TikTok fare dodger: Boastful evader caught and fined
- Fare evader who made TikTok videos boasting about not buying ticket has been caught and fined
- Fraudulent traveller prosecuted under the Regulation of Railways Act and fined £773
- She now has a criminal record