News

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Summer Sale

EMR announces Summer Sale - with more than 100,000 discounted tickets up for grabs

  • Summer Sale tickets will be available from today - July 3 
  • Tickets will be on a first-served basis but will not be limited to one per person
  • Tickets must be purchased in advance and are only one way 
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fare dodgers: EMR issue warning over 'no battery' excuse

  • EMR reminds customers to have sufficient phone battery power to allow the presentation of e-ticket and railcards
  • Ticket gateline staff have access to phone chargers and could ask customers to charge device
  • If charging not possible, customers required to buy another ticket or face £100 penalty fare
EMR Stations Derby Station - Gateline at front of station with info boards in background

Tackling fare evaders: EMR's new s-tickets make it harder for fraudsters

  • Barcode season tickets (S-tickets) hinder fraudster attempts 
  • S-tickets cut down on fare evaders being able to screenshot and share tickets 
  • New system helps protect taxpayers' money
Close up of real-time

EMR Regional customers to benefit from Smart Kiosks with real-time information screens

  • New real-time information screens fitted at stations as part of Smart Kiosk installation project
  • 14 stations across regional network receive screens 
  • Customers able to access real-time arrival and departure times
Seatfrog snip-2

More than 7,000 customers upgrade to First Class since new app launched

  • 7,078 customers use Seatfrog app in the last six months 
  • Auction begins 24 hours before journey and up to 30 minutes before departure
  • Bids are free and upgraded ticket sent straight to customers' phone
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fare dodgers: Fines to increase to £100 from Monday

  • Penalty Fare to increase from Monday, 23 January 
  • Fraudulent travellers fined £100, plus the price of the full single fare applicable to their intended journey
  • Raise in Penalty Fare taking place across the industry - affecting all train operators