News

• EMR introduce new Groupsave ticket to Barton Line 
• Customers can save up to 34% off adult ticket price when they travel in a group 
• Children can travel for as little as £1 each as part of ticket offer 
• Great way to see different attractions on the line 

• Fare evader who made TikTok videos boasting about not buying ticket has been caught and fined 
• Fraudulent traveller prosecuted under the Regulation of Railways Act and fined £773 
• She now has a criminal record 

• More than 11,000 unpaid fares recovered
• 2,033 fines progressed to court
• EMR committed to tackle fare evasion which ultimately costs rail customers and taxpayers 

• EMR staff will be available to demonstrate how to use digital products 
• Free event will take place at Derby station tomorrow at 10am until 3pm
• Customers will be shown how to download the EMR app, buy digital tickets and use smartcards 

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

• Summer Sale tickets will be available from today - July 3 
• Tickets will be on a first-served basis but will not be limited to one per person
• Tickets must be purchased in advance and are only one way 

• EMR reminds customers to have sufficient phone battery power to allow the presentation of e-ticket and railcards
• Ticket gateline staff have access to phone chargers and could ask customers to charge device
• If charging not possible, customers required to buy another ticket or face £100 penalty fare

• Barcode season tickets (S-tickets) hinder fraudster attempts 
• S-tickets cut down on fare evaders being able to screenshot and share tickets 
• New system helps protect taxpayers' money

• New real-time information screens fitted at stations as part of Smart Kiosk installation project
• 14 stations across regional network receive screens 
• Customers able to access real-time arrival and departure times

• 7,078 customers use Seatfrog app in the last six months 
• Auction begins 24 hours before journey and up to 30 minutes before departure
• Bids are free and upgraded ticket sent straight to customers' phone

• Penalty Fare to increase from Monday, 23 January 
• Fraudulent travellers fined £100, plus the price of the full single fare applicable to their intended journey
• Raise in Penalty Fare taking place across the industry - affecting all train operators