News

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Miles-2

Customers invited to Derby station to learn how to use digital tickets tomorrow

  • EMR staff will be available to demonstrate how to use digital products 
  • Free event will take place at Derby station tomorrow at 10am until 3pm
  • Customers will be shown how to download the EMR app, buy digital tickets and use smartcards 
East Midlands Railway

National ticket office consultation extended

• Consultation period extended until 1 September
• Input from customers and independent watchdogs will help shape final proposals, so that all customers are supported as the railway responds to generational shifts in buying habits

Summer Sale

EMR announces Summer Sale - with more than 100,000 discounted tickets up for grabs

  • Summer Sale tickets will be available from today - July 3 
  • Tickets will be on a first-served basis but will not be limited to one per person
  • Tickets must be purchased in advance and are only one way 
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fare dodgers: EMR issue warning over 'no battery' excuse

  • EMR reminds customers to have sufficient phone battery power to allow the presentation of e-ticket and railcards
  • Ticket gateline staff have access to phone chargers and could ask customers to charge device
  • If charging not possible, customers required to buy another ticket or face £100 penalty fare
EMR Stations Derby Station - Gateline at front of station with info boards in background

Tackling fare evaders: EMR's new s-tickets make it harder for fraudsters

  • Barcode season tickets (S-tickets) hinder fraudster attempts 
  • S-tickets cut down on fare evaders being able to screenshot and share tickets 
  • New system helps protect taxpayers' money
Close up of real-time

EMR Regional customers to benefit from Smart Kiosks with real-time information screens

  • New real-time information screens fitted at stations as part of Smart Kiosk installation project
  • 14 stations across regional network receive screens 
  • Customers able to access real-time arrival and departure times
Seatfrog snip-2

More than 7,000 customers upgrade to First Class since new app launched

  • 7,078 customers use Seatfrog app in the last six months 
  • Auction begins 24 hours before journey and up to 30 minutes before departure
  • Bids are free and upgraded ticket sent straight to customers' phone
EMR Stations Derby Station - Gateline at front of station with info boards in background

Fare dodgers: Fines to increase to £100 from Monday

  • Penalty Fare to increase from Monday, 23 January 
  • Fraudulent travellers fined £100, plus the price of the full single fare applicable to their intended journey
  • Raise in Penalty Fare taking place across the industry - affecting all train operators