News
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Customers invited to Sheffield station to learn how to use digital tickets
- Customers invited to Sheffield station to learn how to use digital tickets
- EMR staff will be available to demonstrate how to use digital products
- Free event will take place at Sheffield station on Friday, May 17, 10am - 3pm
- Customers will be shown how to download the EMR app, buy digital tickets and use smartcards
Travelling with EMR this Bank Holiday Sunday? This is what you need to know
• Customers should allow extra time for their journey due to engineering works and queuing systems in place
• EMR has added as many carriages as possible to help manage demand
• Services are likely to be busy with customers who normally use the West Coast Mainline
Rail Strikes: No EMR services on Wednesday, 8 May
- EMR unable to run any services on Wednesday, May 8, due to industrial action by ASLEF
- Between Monday, 6 and Saturday, 11 May services may be affected by an overtime ban
- Strikes are part of a programme of industrial action affecting 18 train companies
- Customers are advised to check their full journey, including first and last trains, before travelling
Start your own business or move yours to a prime location: EMR seeking tenants for retail unit at Melton Mowbray station
- EMR seeking new tenants for a prime retail location at Melton Mowbray station
- Unit on Platform 1 perfect for small café or grab and go food retailer
- Station sees more than 200,000 visitors a year
Communication Accessible: EMR given accreditation for the way it communicates with customers
- EMR has received an accreditation for its work to enhance the way it communicates with its customers
- Accreditation given from Communication Access UK
- Award comes after EMR implemented several new initiatives
Following in his father's footsteps: EMR pays tribute to driver through son's achievement
- EMR commemorates the legacy of Darren Gunn by celebrating his son Owen's achievement as an apprentice driver
- Darren sadly passed away in 2021 due to complications connected with COVID-19.
- The ceremony was held at a bench dedicated to Darren outside Rickman House in Derby
Calling all schools: Join EMR's Rail Safety Pathways Program today!
- EMR launches a new rail safety scheme aimed at schools
- Participating schools will have access to a range of resources
- The scheme is in partnership with Network Rail
A love letter to Sheffield: EMR launches competition to win Standing at the Sky’s Edge Musical Tickets
- Like, share and follow an EMR Instagram account post for chance to win tickets to award winning musical
- Features songs by singer-songwriter Richard Hawley and a poignant book by Chris Bush
- Prize includes free 1st Class return tickets to London from Sheffield
- EMR customers also able to save up to 48 per cent on the price of a show's ticket for a limited time
Luton Airport Express: More than 575,000 customers use service since the launch of the Luton DART
- More than 575,000 travel on Luton Airport Express in the last year
- Fare price, speed and convenience have proven very popular with travellers
- Growth of 52 per cent more than year before the service linked up with the Luton DART
- More good news for customers as Class 360 train refurb begins - meaning new interiors and more luggage space
EMR introduces new sandwiches, snacks and wraps to its First Class menu
- EMR launches new Spring food menu for First Class customers
- It sees EMR partner with The Soho Sandwich Company
- Fresh selection includes focaccia signature sandwiches, wraps and vegan options
EMR Regional: Auto-announcements improve customer information
- Auto-announcements introduced on EMR Regional routes
- Announcements provide consistent and important information
- Introduction allows staff member on board more time to assist customers